Customer Care Representative Annacis Island

1 week ago

Delta, Canada Urban Barn Ltd. Full time

**Help people create homes they love.**Join our team as a **full-time Customer Care Representative** at our **Annacis Island office** in Delta, BC **(near Surrey/Richmond/New Westminster)**.
Urban Barn is a national retail chain with over 50 retail stores across the country offering high-quality furniture and home décor. We’re all about making our customers and employees feel right at home.
Contribute to Urban Barn’s commitment to exceptional customer service. As a Customer Care Representative, you will answer inquiries on customer orders, process exchanges and returns, and provide product information in a courteous and professional manner. The Customer Care Representative consistently strives to achieve the highest standard of service with every customer interaction.

**This is an in-office position Monday-Thursday, with the flexibility to work remotely if scheduled to work Friday-Sunday.**Most shifts are between 7:30am - 5pm on weekdays, and between 6am - 2:30pm on weekends.**

**What You Will Do**:

- Meet and exceed customer satisfaction expectations with positive, patient, and clear communication
- Provide customers with information to assist them in making informed decisions
- Coordinate with delivery partners to ensure quality delivery service
- Provide post-sale support in correcting any errors or order changes
- Perform other customer support and administrative duties

**What You Bring**
- Minimum 1 year of CSR or call center experience required
- Excellent written and verbal communication skills
- Commitment to a flexible schedule (Open to daytime, evening, and weekend shifts)
- Detail-oriented with a proven ability to multi-task
- Tech-savvy; working knowledge of MS Office, and SAP experience an asset
- Driven to help customers with empathy and understanding
- Calm, positive attitude with a drive for KPIs and results
- Superior time management skills
- Able to work in-office from Monday-Thursday (non-negotiable)

**Why Join Urban Barn**:

- We don't just sell home décor, we help furnish life's biggest moments
- Competitive wage, **starting at $ 19.25/hour**:

- ** Group benefits** (health, dental and vision coverage)
- A **Group RSP program**:

- A **40% discount on Urban Barn products**:

- Opportunities for **professional development** and advancement
- We offer a **fun work environment** with a collaborative team

Urban Barn offers a welcoming environment where inclusion, diversity and equity are paramount. We are committed to creating and strengthening a culture of respect and openness in all our stores, warehouses, and offices.

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