Service Coordinator

Dogwood Ltd. in Surrey, BC has an opening for a **Service Coordinator**.

We provide commercial renovations, tenant improvements and facility maintenance to renowned commercial clients / businesses in the essential services sector.

The Service Coordinator performs a variety of administrative and dispatching tasks. The person in this position is responsible for subcontractor management, scheduling service work and projects, and ensuring the ordering of materials and equipment. If you are highly customer-oriented and you have an understanding of the trades or construction industry, we would love to hear from you.

**Why work for us**:

- **Teamwork, communication, cooperation, diversity & inclusion**:

- **Competitive wages**:

- **Benefits (extended health, dental, vision care, life insurance, critical illness, disability insurance, travel medical insurance, Employee Assistance Program)**:

- **RRSP matching**:

- **Paid personal days in addition to vacation pay and sick time**:

- **Opportunities for growth / career path**:

- **Continued education / Tuition reimbursement**

**MAIN RESPONSIBILITIES**:

- Performing a variety of administrative and dispatch functions.
- Sourcing new subcontractors and vendors and adding them into the database.
- Assisting the team with scheduling and coordinating the workflow of subcontractors.
- Gathering quotes from various types of subcontractors and negotiating pricing.
- Supporting the preparation of quotes.
- Updating subcontractor and vendor spreadsheets.
- Following up on the WCB insurance for subcontractors.
- Following up on contracts, their submission and signatures from subcontractors.
- Reviewing WIP (work in progress) and requesting weekly paperwork from subcontractors.
- Creating work orders.
- Administrative tasks - maintaining a well-organized document control system for multiple projects.
- Coordinating and communicating effectively with team members and other branches.
- Responsible for creating new client accounts.
- Responsible for communicating all relevant information between clients and subcontractors.
- Sending completion details to customers on a daily basis through their requested portals.
- Supporting the tracking of service work and small to medium projects from start to finish.
- Shared responsibility for emergency after-hour calls as per the branch’s rotation schedule.
- Assisting in calculating time and materials on work orders and prepare for invoicing.
- Responsible for ordering materials and supplies for small to medium size projects.

**QUALIFICATIONS / REQUIREMENTS**:
**Required Training/Experience**:

- 3+ years of experience as a dispatcher within the construction or trades industry
- 2 years of administrative experience

**Required Knowledge, Skills and Abilities**:

- Strong computer skills in Microsoft Office (Excel, Word, Outlook)
- Knowledge of Salesforce an asset
- Strong organizational skills
- Resourceful
- Strong interpersonal skills and a level of assertiveness with the ability to establish and maintain effective working relationships
- Strong communication skills - written and verbal
- Ability to prioritize tasks
- Ability to solve problems effectively

We are an equal opportunity employer and value diversity at our company. Dogwood Ltd. offers a competitive compensation and benefits package. We cultivate teamwork and cooperation. If you would like to join our team, we would love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$60,000.00 per year

**Benefits**:

- Commuter benefits
- Company car
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Application question(s):

- Do you live in the Lower Mainland, BC?

**Experience**:

- Administrative experience: 2 years (required)
- Dispatching: 3 years (required)

**Language**:

- English fluently (required)

Work Location: In person