Service Coordinator

KORE is one of the largest Irrigation and Landscape Lighting companies in the Lower Mainland. Kore irrigation and landscape lighting, services the entire Vancouver Lower Mainland, from Squamish to Chilliwack.

We guarantee all our work, so you will be satisfied. We pride ourselves on our excellent customer service. Our specialists can design a landscaping irrigation or lighting system to suit any home or commercial property.

KORE, is looking for a **highly motivated Service Coordinator** to join our Service team

**Job Summary**
We are seeking a dedicated and organized **Service Coordinator**to join our team. In this position, you will fill a key role in supporting and enhancing the effectiveness of our team by successfully handling our continually growing volume of work, customer base, and overall market.

**Responsibilities**
- Monitor technicians’ schedules and arrival times while communicating possible delays to customers.
- Provide updates to technicians of possible changes in schedule and work.
- Maintain and update our customer database with complete and accurate information.
- Review service work orders and time sheets for accuracy prior to billing.
- Conduct Cross Control Connection report submission and filing.
- Provide general administrative and office support as needed.

**Requirements**:

- Previous dispatching experience preferred.
- Experience working in a customer service role.
- Previous experience in irrigation, landscaping or plumbing (preferred)
- Computer proficiency, including Microsoft experience (Outlook, Word and Excel).
- Manage conflict and problem-solve effectively in a fast-paced environment.
- Have strong proactive tendencies and self-efficiency.
- Ability to manage multiple tasks with strong analytical and organizational skills.
- Work independently and/or collaboratively with excellent attention to detail.
- **Be fluent in English (verbal and written).**:

- Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
- Proficient in using phone systems and other office equipment.
- **Excellent phone etiquette and communication skills to interact professionally with clients and team members.**:

- Experience as a receptionist or clerk within an administrative capacity is highly desirable.
- Ability to handle sensitive information with confidentiality and professionalism.
- A proactive attitude towards problem-solving and providing exceptional customer service.

**COMPENSATION AND BENEFITS**

**Wage range**: $22.00 - $25 hour

**Benefits**: Group health/dental benefits after 3 months.

**Job Title**: Service Coordinator Position

**Work Environment**: Indoors/Office

**Reporting Structure**: Reporting to Controller/Office manager

**Location**: Office, 28th Avenue, Surrey, BC

**Employment Type**: Full-time

**Job Type**: Full-time

**Pay**: $22.00-$25.00 per hour

**Expected hours**: 40 per week

**Schedule**:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Work Location**:In person

Join our team as a Service Coordinator where you can make a difference in the lives of our clients while developing your skills in a supportive environment

**Equal Opportunity Statement**: We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Application Instructions**:
Pay: $22.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Profit sharing

Schedule:

- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Front desk: 7 years (required)
- Administrative experience: 8 years (required)

Work Location: In person