Collections Specialist

1 week ago

Regina, Canada Speedy Cash Full time

If you’re looking for a fun, energized environment where we support each other, as a team, to create a rewarding workplace and deliver amazing customer service, then look no further, Speedy Cash is the place for you

**About the Role**

We are looking for a customer-focused, results-driven** In-Store Collection Representative**to join our team. In this role, you’ll be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and helping us reduce store-level delinquency. This position plays a key role in protecting our business while supporting our customers through difficult financial situations.

**Please note: This is an in-person position and is not eligible for remote work.**

**Key Responsibilities**
- Negotiate payment arrangements that align with company policies and customer circumstances.
- Accurately document all collection activity and communication in our system.
- Assist with in-store operations including loan processing and customer service when required.
- Work with store leadership to identify and prioritize high-risk or non-responsive accounts.
- Ensure compliance with all applicable laws, company policies, and privacy standards.
- Monitor individual and store-level collection performance, aiming to exceed targets.

**What We're Looking For**
- Excellent communication and negotiation skills.
- A customer-first attitude with the ability to handle sensitive financial discussions professionally.
- Detail-oriented with strong organizational and time-management skills.
- Previous experience in collections, customer service, or financial services is a strong asset.
- Ability to work independently and as part of a team.
- Comfortable using technology and internal software systems.

**Why Join Us?**
- Supportive team environment
- Competitive pay with a monthly incentive program based on performance
- Growth and development opportunities
- Stability in a respected and growing industry
- RRSP matching

**Requirements**:

- Valid Government Issued Photo ID
- Clean Criminal Record
- High School Diploma or Equivalent
- Ability to work both independently and as a part of a team

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