Manager, Partnerships

The AIR MILES Reward Program is Canada’s most recognized loyalty program with nearly 10 million active collector accounts. With more than 30 years of experience, we have a proven track record of driving long-term loyalty.

There’s a reason we’re recognized as one of the best places to work year after year: we give you more than a place to work, we give you a place to grow your career. That’s what sets us apart.

Benefits and Perks at AIR MILES:
- Flexible work environment with remote work stipends- AIR MILES Gold® Collector status upon hire- Free AIR MILES issued annually on your anniversary date- Group RRSPs & company matching program- An annual wellness subsidy- Robust wellness resources including cognitive behavioural therapy and a Headspace subscription- Summer Hours Program (half-day Fridays + 3 Summer Fun Days)- Two-week Sabbatical Leave and 20,000 AIR MILES in the year following each five-year milestone anniversary- Volunteer paid time off- Generous tuition reimbursement programs- Extensive learning and development opportunities

What Will You Work On?

Reporting to the Director, Business Development, the Manager, Partnerships & Implementation role is responsible for lead generation, sell-in and negotiation of new partnerships. More specifically, this role is accountable for:
- Understanding partners’ business models in order to develop and recommend customer-centric solutions- Overseeing the implementation of any changes to existing B2B models, in collaboration with marketing, finance, operations, analytics, data and tech, with a view to maximizing efficiencies- Managing the end-to-end B2B sales process- Contributing to Business Development’s annual revenue target, while maintaining agreed upon profitability margin

How Will You Create Impact?- Lead and direct a cross-functional internal team to regularly assess, enhance and deliver the B2B value proposition of nontraditional partnership models based on market and program results and insights. Ensures alignment with AMRP priorities, as well as partner engagement models from other LOBs (MX, Marketing, AMS, CS)- Secure, plan, negotiate and launch new promotional engagements from existing and new brands. This includes creating and managing a pipeline, soliciting prospects, customizing sales material, leading sales conversions, negotiating short term agreements, onboarding the partner, executing the offers, leading program measurement discussions and managing the partner relationships with a view to expansion.- Contributing to BD revenue targets. Responsibilities include establishing partner and program financial management which include quarterly forecasts and monthly reconciliations. In addition, regular updates to the Director and VP, Business Development are to be conducted, with growth opportunities and/or risk mitigation strategies highlighted.- Lead the design, development and support execution of a local market program that leverages the new partnership model. Activities include contributing at a leadership level to a cross-functional team to develop the marketing assets, sales strategy and associated pipeline and sales material. The role will be responsible for initiating, selling and onboarding new partners into the program, or for oversight of a 3rd party sales vendor.- Represent AIR MILES in a professional manner in partner-facing interactions, at industry events and internally

Let’s Talk About You:
- Minimum of 5-7 years of directly related work experience in loyalty management, shopper marketing, agency client management, business development, or key account management- Strong customer acumen with an ability to understand decision making processes, business strategies and win-win solutions- Demonstrated ability to navigate constant ambiguity and take the initiative to remove barriers- Above average verbal & written communication skills, with ability to adapt style to different audience (e.g., boardroom of tenured external partners)- Strong business acumen with ability to understand profit drivers, develop forecast models, and implement real time consulting math for different industries- Good project management skills- Experience in managing highly complex, large scale, high visibility projects
- AIR MILES is for Everyone
- We are committed to embedding inclusion in the way we work and the services we offer. We believe inclusion is not only a strength but a competitive advantage for AIR MILES, and we focus on building a culture of belonging that enables us to perform, innovate and be our authentic selves.
- Flexible Work Environment
- AIR MILES is proud to offer Corporate Associates the flexibility to choose where they do their best work and we do not mandate a minimum number of days required in office. That said, the doors at our Toronto office are always open to Associates who prefer an office environment or need a change of scenery. All members of our Customer Care team permanently work from home.
- No matter where you wo