Bilingual Customer Service Agent

Join Ecolab Canada’s call center and become part of a dynamic team that loves their work and enjoys each other. As a respected **Bilingual **Customer Service Agent (part time)**, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.

**What’s in it For You**:

- Enjoy a remote, part time work schedule
- Be recognized for meeting goals and sharpen your professional business acumen
- Work for a stable, growing, global Fortune 500 company
- Comprehensive benefits package starting day 1 of employment

**What You Will Do**:

- Process Ecolab inbound customer orders, service requests and inquiries (up to 25 inbound calls per shift)
- Manage Order Processing inbox in a timely and accurate manner
- Handle all calls in a prompt and courteous manner to maintain excellent customer relations
- Operate customer service software accurately and embrace technology while speaking with the customer to execute their requests
- Ensure a positive experience as you ask questions and listen empathetically
- Utilize solid problem solving and interpersonal skills
- Represent the Ecolab purpose to make the world cleaner, safer and healthier

**Work week and shift**: Schedule will typically be 20 hours/week. Weekly shifts will be scheduled Monday to Friday between 5pm to 10pm ET.

**Minimum Qualifications**:

- High school diploma or equivalent
- Bilingual, English/French
- 1 - 2 years of customer service experience
- Proficient with Microsoft Office Suite software (Excel, Word, Outlook, Teams)
- Proof of covid-19 vaccination will be a condition of employment
- No immigration sponsorship available for this position

**Preferred Qualifications**:

- Post-secondary degree or diploma completed or in process
- Previous customer service experience in a call centre environment is a definite asset
- Good computer skills and accurate keyboarding skills
- Experience using Customer Service software, such as SAP, CRM
- Team player and strong customer service focus
- Ability to interact professionally with others and work independently in a fast-paced environment
- Strong problem solving and interpersonal skills
- Excellent verbal and written communication skills
- Highly dependable team player
- Ability to prioritize workload and complete responsibilities on time

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**Our Commitment to Diversity and Inclusion**

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.