Service Advantage Analyst

2 days ago

Mississauga, Canada PepsiCo Full time

Overview:
The Service Advantage Analyst role is the liaison for PepsiCo Service Advantage Customers and Alternate Service Providers. The SA Analyst is accountable for account maintenance, service order entry, service escalations, equipment move entry and managing reporting/tracking tools in PBC and FOBO territories.

**Responsibilities**:
**Major Task Responsibilities and Key Accountabilities**:

- Responsible for account maintenance
- Submit Customer COF creation Requests to Masterfile.
- Opens and Close Customer Owned Receiving Orders (CORO) in SCOPE.
- Uploads and moves equipment.
- Maintains customer data and move tracking.
- Assists the Service Advantage Sales Representative with reporting tools and data driven insights.
- Dispatches service orders to the DOL as needed, also provide coaching the end users on PES Website.
- Provides SA service updates to SA customers via established tracker tools.
- Monitors work orders for service compliance and engages service providers for resolution.
- Manages customer projects from order creation to order close, including producing weekly status reports and cost analysis reporting
- Works with Third Party service providers to ensure work complete when bottler denies service
- Maintain APS wiring and customer relationships in CETS and APS
- Enter APS orders for bottler payment
- Monitor and assist Finance to Resolve late payments, account debits, credits APS open orders and order closure
- Drive reporting and analysis around ASP (KPI’s, billing and account reconciliation)
- Maintains SA team training documents and supports Inbound training
- Uploads SA customer Alerts
- Create reporting as needed using CETS, BO and Microsoft Excel

Qualifications:
**Basic Qualifications**:

- HS Diploma or Equivalent
- 4-6 years of previous customer service experience
- Willingness to work flexible work hours.
- Intermediate to Advanced Microsoft Excel/Word Skills
- Strong Project Management Skills, Including Organization and Execution
- Organizational skills to manage multiple concurrent priorities
- Strong communication skills, verbal and written
- Ability to build strong working relationships with diverse customers, service providers, and colleagues
- Ability to remain professional with upset and difficult to handle internal and external customers
- Strict attention to detail, ability to balance numerous tasks and meet tight deadlines
- Flexible to a changing environment

**Preferred Qualifications**:

- 4 year undergraduate degree
- Prior CETS, CM, BO and APS experience
- Bilingual a plus (french and english)
- Prior Foodservice and/or bottler operations experience

  • Service Advantage Analyst

    2 days ago

    Mississauga, Canada PepsiCo Full time

    **Overview** The Service Advantage Analyst role is the liaison for PepsiCo Service Advantage Customers and Alternate Service Providers. The SA Analyst is accountable for account maintenance, service order entry, service escalations, equipment move entry and managing reporting/tracking tools in PBC and FOBO territories. **Responsibilities** **Major Task...

  • IT Analyst

    1 week ago

    Mississauga, Canada QM Environmental Full time

    QM’s four business lines include Demolition and Decommissioning, Hazardous Materials Abatement, Environmental Remediation including Civil Earthworks, and Emergency Management & Environmental Response Services. We have an exciting IMMEDIATE opportunity for an IT Analyst to join our team in Mississauga, ON and in Delta, BC. Join our dynamic team and see...

  • Business Analyst

    3 weeks ago

    Mississauga, Canada Iris Software Inc. Full time

    Direct message the job poster from Iris Software Inc. Senior Talent Acquisition Partner @ Iris Software Inc. | Professional Recruiter Certification 4.0 Iris' Direct Client one of the world’s largest Financial Institution is looking to hire a strong Business Analyst - Capital Markets for a Full Time / Long Term Contract Opportunity. Location: Hybrid in...

  • IT Analyst

    1 week ago

    Mississauga, Canada QM Environmental Full time

    QM Environmental is one of Canada’s largest full-service national civil and environmental remediation firms. Always committed to health, safety and the environment, along with our highly trained and qualified personnel QM LP has developed a robust network of suppliers, sub-contractors, consultants, First Nations partners and other strategic partners....

  • Murex Business analyst

    5 days ago

    Mississauga, Ontario, Canada Itech Enterprises Full time

    Role DescriptionThis is a contract role for a Murex Business Analyst, based on-site in Mississauga, ON. The primary responsibilities of the Murex Business Analyst include conducting thorough business analysis, gathering and documenting business requirements, and working closely with stakeholders to optimize business processes. The professional will also be...

  • Salesforce System Administrator

    2 hours ago

    Mississauga, Canada Advantage Solutions Full time

    Summary: Position Summary Admin CRM System role is to continually improve and enhance the platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. User experience is a key priority - the role will cover aspects of user management including support tickets, training, and designing solutions...

  • Bilingual Technical Support Analyst

    3 weeks ago

    Mississauga, Canada SearchLabs Full time

    Bilingual Technical Support Analyst (French/English) Role: Technical Bilingual (French/English) Support Analyst – Level 1/2 Type: Full-time Role Description: You will be working in a second-line technical support role is responsible for providing first/second level technical support to internal users. In this role you will respond to service requests,...

  • Bilingual Technical Support Analyst

    3 weeks ago

    Mississauga, Canada SearchLabs Full time

    Bilingual Technical Support Analyst (French/English) Role: Technical Bilingual (French/English) Support Analyst – Level 1/2 Type: Full-time Role Description: You will be working in a second-line technical support role is responsible for providing first/second level technical support to internal users. In this role you will respond to service requests,...

  • Service Advisor

    2 hours ago

    Mississauga, Canada Speedy Auto Service Full time

    **Speedy Auto Service** **is looking for a Service Advisor!**If you are known for your interpersonal skills and are looking to grow in a fast-paced work environment, this could be your chance to launch a great career. As our **Service Advisor**, you will act as a brand ambassador and deliver a positive experience to all customers. **Your work day at**...

  • Service Advisor

    2 weeks ago

    Mississauga, Canada Speedy Auto Service Full time

    **Speedy Auto Service** **is looking for a Service Advisor!**If you are known for your interpersonal skills and are looking to grow in a fast-paced work environment, this could be your chance to launch a great career. As our **Service Advisor**, you will act as a brand ambassador and deliver a positive experience to all customers. **Your work day at**...