Sales Coordinator

**About Us**

Wentworth Hospitality Group (Amacon’s hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a central, quiet oasis within the city. Our boutique hotel draws its inspiration from the natural surroundings of coastal British Columbia, with an exterior of curved glass, natural stone and copper, and interiors that are rich in detail, colour, and texture.

The Guest Experience is our priority at the Loden Hotel. We combine approachable hospitality with luxury accommodations, by creating personalized and authentic experiences so our guests feel at home in Vancouver. We appreciate and recognize that our guests have chosen an independent hotel over a chain establishment, driving our commitment for consistent quality that complements our agility to anticipate individual guest needs.

**Position Summary**:
The Sales Coordinator is responsible assisting with the coordination and implementation of the sales and profit initiatives to meet and exceed the goals of the Hotel and the next level guest experience.

**Duties and Responsibilities**:

- Prospect a list of company and referral leads generated through research, networking, social media, special events
- Generate sales presentations and a variety of additional materials for prospective customers highlighting event space and facility amenities
- Welcome prospective clients for site visits while maintaining an active presence in the Hotel
- Recognize opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding guest satisfaction for the hotel
- Correspond with prospects and answer any questions about the hotel’s venue options, rates, room types, venue packages, or promotions
- Coordinate with the sales and marketing team to execute events or conferences
- Gather and assemble sales collateral to send to prospects
- Understand customers and build company loyalty
- Enthusiastically pursue hotel Sales targets and goals as set by Senior Management
- Attend Hospitality trade shows and Community events which will require travel in representation of The Loden Hotel
- Provide total account management using CRM tools to manage client relationships and group requests
- Carefully walk new prospective clients through the sales cycle to discover their preferences and offer personalized services that meet their needs
- Call current and potential clients to follow-up with critical details of group blocks and events as well as writes correspondence and various documentation using proper grammar and format
- File correspondence and documents as necessary
- Provide information on group dates, rates, and deadlines
- Ensure that all pertinent deadlines are met
- Promote and represent the hotel through personal involvement in community and professional organizations
- Assist with writing rate proposals and agreements
- Answer phone calls to Sales, take accurate messages and transfer telephone calls to the appropriate person in an efficient manner
- Review major complaints received from customers and recommends corrective action to the applicable business unit and function
- Utilize a mechanism to collect, analyze, and report competitive information
- Provide assistance and coverage in hotel operations, as needed
- Closely follow up on all business leads within 24-hour timeline to clients
- Quote and provide booking confirmation based on current and future forecasts
- Develop, implement, and execute quarterly and annual actions plans to drive activity
- Perform other related duties as assigned

**Expectation of Internal Responsibility**
- Attend all hotel-wide and sponsored events with a natural desire to elevate the brand and be involved with Loden Culture
- Engage with a natural presence that ensures guest acknowledgement and a warm welcome
- Respectfully represent the Loden brand at all times in ways that communicate your pride in our commitment to thoughtful service

**Skills & Qualifications**
- **Education**: Bachelor’s degree in business administration, hospitality, or related field preferred
- **Experience**: Proven experience in hospitality and/or sales
- Exceptional interpersonal and customer service skills
- Must understand how to communicate, negotiate, and network effectively
- Good organization and time management skills
- Well-organized and responsible with an aptitude in problem-solving
- Excellent verbal and written communication skills
- A team player with high level of dedication
- **Computer Skills**: Excellent computer skills (MS Office)