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Business Services Coordinator

3 weeks ago

Quebec City, Canada CBI Health Full time

CBI Health is Canada's leading community-based healthcare provider, delivering both rehabilitation and home health services. Our integrated, interdisciplinary network delivers physical and mental health services in clinic, home and facility settings or remotely through virtual care / telehealth. With over 12,000 dedicated staff supporting over 800 communities across the country, we deliver proven outcomes that meet the evolving healthcare needs of Canadians.

The Business Services Coordinator will form part of a National team of Disability Services and will work closely and collaboratively with referral sources, clinical teams and other stakeholders to manage referrals through an effective process to ensure appropriate access to care. The BSC is accountable for ensuring a high quality of customer service that exceeds standards and expectations of CBI Health and stakeholders.

**This is a Remote office position supporting the Quebec Region.**

**Your role**
- Central referral management inclusive of triage processes
- Accurately schedule and confirm clients, when appropriate, in scheduling system within targeted timelines and in accordance with SLAs (or utilize Escalation process when unable to do so)
- Initiate file management tasks on files as assigned by CCC for single discipline or similar files
- Complete data entry for reporting requirements, analysis, and tracking requirements
- Serve as a liaison between National Team and the clinics and associated business units
- Provide administrative support in conjunction with BSC colleagues and to national initiatives as they arise
- Seek to develop more efficient methods for all processes within the network to ensure effective and efficient delivery of services
- Provide exceptional customer service and experience with internal and external clients and stakeholders

**What you will need to be successful**
- Previous experience in a customer service driven environment
- Experience working in deadline-driven environments
- Able to work well in a team environment, handle multiple assignments and meet deadlines
- Knowledge of funder requirements is a plus
- Manages multiple priorities as circumstances and information change frequently

**Join us at CBI Health - where working together makes great things happen**.-
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests._