Site Administrator

**Job Title: Site Administrator**

**Location**:Toronto

**Start Date**:March 3, 2025,or as soon as possible.

**Pay Rate**:Competitive salary based on credentials and experience.

**Reports To**:Business Manager

**About Birch Housing**

Join a team of dedicated people committed to fostering social equity by providing affordable housing to those who need it and providing opportunity for all through housing because everyone deserves a safe and quality place to call home.

Birch Housing is one of the largest private non-profit community housing providers in Ontario. Formerly the Inter Faith Homes Group, we have a 45-year history of helping our tenants reach their full potential through housing.

We own and manage 512 units in townhouses and apartment buildings in four cities in Greater Toronto. Approximately 50% of our rental units are for people who qualify for a rent-geared-to-income subsidy. The other 50% are available for rent at the market rate. We are committed to creating great experiences for our tenants and making sure we meet their needs every day. We listen to them and work with our partners to create supportive communities for all who call Birch Housing their home.

For more information, visit: birchhousing.ca

**About this Amazing Opportunity**

The purpose of the Site Administrator is to provide prompt and courteous administrative support for the Management office, day-to-day operation support and provide customer service to the residents of Birch Housing.

**Your Responsibilities**
- Maintain strong relationships with the residents that reflect admirable customer service.
- Oversee all building information systems including technology, communications, etc.
- Oversee the preventative maintenance schedule and all aspects of work.
- Respond to and investigate all emergencies and requests for repairs in a timely manner in cooperation with the Site Superintendents and Assistant Building Representatives, where relevant.
- Assist the Site Superintendent and/or Assistant Building Representative with maintenance and resident inquiries and concerns.
- Maintain filing systems for residents, contracts, purchase orders, operational and corporate documents.
- Assist residents by connecting them to relevant resources as needed to prevent eviction and manage their tenancy effectively.
- Assist the Property Manager with daily operations of the properties as required - requests can vary based on different events or situations.
- Complete annual and mid-year rent geared to income calculations (RGI) and communicate with the service managers to address concerns.
- Contact contractors for quotes, schedule building/unit maintenance work as required; Scope vacant units for turnover repairs and renovations, perform building inspections with the Site Superintendents.
- Provide details to the corporate office to update the Birch Housing website to fill vacant units.
- Manage resident move-in/move-out process and prepare lease agreements for new residents.
- Issue, process, and receive purchase orders in Yardi.
- Prepare and process bank deposits.
- Prepare and deliver notices, letters and other correspondence pertaining to building operations as required.
- Process office mail, supplies, and deliveries.
- Support the Business Manager and Manager, Operations and Facilities as required.
- Prepare reports for service managers, as required.
- Other duties as assigned.

**What you Bring to the Role**
- College Diploma or Bachelors’ Degree in related field.
- Institute of Housing Management Certification and/or Property Management Certification would be an asset.
- Minimum three (3) years of previous experience in an administrative building management role.
- Excellent customer service, resident services, knowledge of Residential Tenancies Act, Landlord and Tenant Board, Human Rights legislation, and Housing Services Act.
- Training completed in RGI Administration and Waiting List management.
- Knowledge of social or affordable housing, building operations and management, residential leasing will be an asset.
- Advanced MS Office Suite and knowledge of Yardi.
- General understanding of building systems.
- Strong communication and interpersonal skills.

Application Deadline is Monday, February 10, 2025

We thank all applicants for their interest in the role, however, only those selected for an interview will be contacted. If contacted for an interview, please inform us if you require accommodation.

In the spirit of the Human Rights Code, we ask that resumes do not include personal data including, but not limited to age, health, marital and family status.

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

Application deadline: 2025-02-10
Expected start date: 2025-03-03