Managed IT Technician

Contemporary Computers is a boutique managed IT services company that thrives on solving complex technical challenges for over 100 businesses across the Greater Toronto Area. Our clients range from industrial and manufacturing companies to law firms, healthcare providers, and design firms.

**We perform the following tasks for our clients**:

- IT Managed Services
- IT Auditing and IT Security Auditing
- Networking: IP services, VoIP, design, device configuration and deployment; physical network deploy and management including ethernet, wireless and fiber optic
- Web Services and Application Programming
- Server deployment and management
- Local, managed and Cloud Server Hosting
- Management of virtualized infrastructure technologies such as VMWare and Hyper-V
- Data Recovery services, basic electronic and firmware repair up to clean room-based hardware replacement

**Your duties would include the following**:

- Provide **onsite IT support** for client assessments, deployments, and troubleshooting
- Take ownership in the client experience—track, follow up, and resolve issues efficiently
- Configure and deploy IT hardware and software
- Monitor and respond to system alerts via management portals
- Collaborate with team members to solve problems and continuously improve processes

**What we look for**:

- **Reliable, trustworthy,** and **punctual,**with **dependable transportation**for onsite work
- **A problem-solver** who takes initiative while seeking support when needed
- **A team player** who communicates well and supports colleagues
- **Receptive to feedback** and committed to growing their skills
- Comfortable working in a **fast-paced environment** where priorities can shift

**Technical Requirements**:

- **L1 level onsite experience or greater**:

- Strong troubleshooting skills with **Windows environments**:

- Ability to manage tickets, follow documentation, and track client issues
- Understanding of **networking fundamentals** (IPv4, VLANs, subnetting)
- Experience with **remote management tools, Microsoft 365, Intune** (preferred)
- Bonus: Knowledge of **MacOS, virtualization (Hyper-V, VMware), backup technologies (Veeam), SonicWALL, Cisco Meraki, Unifi**:

- Bilingual (English/French) is a plus
- Must pass a background check due to our client verticals

**Why join us?**
- **Flexible hours** (minimum 30 hours/week with the opportunity for more)
- **Competitive pay** ($25-$45/hr based on experience & performance)
- Gain **comprehensive training, mentorship** **and acclimation** in your first three months in-office, with potential for **hybrid remote** options afterward
- **Supportive, growth-oriented environment**—we value skill development and initiative
- Work with a **tight-knit, passionate team** solving real-world IT challenges

We appreciate diverse experiences and value **passion for learning and excellence**above all. If you have 80% of the skills we seek and 100% passion to grow, we'd love for you to apply

**Job Types**: Full-time, Part-time, Freelance

Pay: From $25.00 per hour

Additional pay:

- Bonus pay
- Commission pay
- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Work from home

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- On call
- Weekends as needed

Application question(s):

- Do you have a reliable vehicle for traveling to various onsite locations in the GTA and surrounding areas?

**Experience**:

- IT support: 2 years (required)

**Language**:

- French (preferred)

Work Location: In person

Application deadline: 2025-04-28