Patient Coordinator

**Patient Coordinator**
- Toronto, On/Monday - Friday/Full-time 40 hours per week/2 weekends a month_

**The Opportunity**

Reporting to the Dental Center Manager, we have an exciting opportunity for an experienced, enthusiastic and customer focused Patient Coordinator to join our clinical team in Toronto, On.

**Why Join Altima?**

Our Vision is to be Canada’s leading oral healthcare provider while sharing our passion for dentistry. When you join Altima Dental, you start more than just a new job. You also join a thriving community of dental professionals and support staff that are completely dedicated to a vision of becoming Canada’s leading oral healthcare provider while sharing our passion for dentistry. Altima Dental was founded in 1993 by two dentists. Originally starting with just one clinic, Altima now provides compassionate dental care to more than 1 million patients yearly at more than 120 clinic locations across seven provinces in Canada. Altima’s promote-from-within culture offers a multitude of opportunities for employees to grow and develop. An empowering and positive environment. A spirit of giving back. A sense of belonging. Contributing to a bigger purpose. A team committed to helping you be your best. These are just some of the things that set Altima Dental apart.

What it is like to work at Altima?

**Here’s what you’ll do day to day**:

- Create and maintain current contacts in the insurance industry and with third party payers facilitating communication among plan administrators, patients and the Dental Centre.
- Develop and maintain records of insurance plans and social services programs to maximize patient access to dental care funding.
- Maintains accurate accounting, patient records, and prepares/submits timely reports related to the Dental Centre operations
- Optimizes Dental Centre appointment book to achieve weekly and monthly revenue budgets through treatment plan monitoring, patient information flow and continuous patient contact.
- Maintain patient relations through ongoing dialogue with patients before, during and after treatment.
- Identify and respond to unsatisfied patients with the appropriate recovery action.
- Support other departments in the dental centre and the Altima group by aligning individual contributions with those of the team and group.
- Share needed information with others in a timely and efficient manner.

**Here’s what we are looking for**:

- Successfully completed a recognized Medical Office Administration or Dental Reception program is preferred
- A minimum of 1-3 years of customer service and/or dental reception experience preferred
- Previous experience with dental software is considered an asset
- Excellent interpersonal and communication skills; written and verbal, an ability to make patients feel comfortable and at ease.
- Strong customer service skills.
- Superior organizational ability.
- Can effectively manage multiple tasks and meet deadlines consistently.
- Disciplined in timely reporting and follow up with patients, insurers.

We would love to have you join us in our mission to help Canadians live their healthiest lives by providing best-in-class dental practices, elevating the patient experience, and empowering our team members with innovative technology and advanced education. Learn more about our Total Rewards philosophy

Besides being certified as Great Place to Work Certified for Women, Healthcare and Diversity for 2020 and 2021, we also offer the following.

**Our Benefits and Perks**

**Excellent and Comprehensive Compensation, Benefits & Perks Packages**:It’s not enough to have a career you love. You also need benefits to ensure your health and financial future.

**Training, Mentorship & Tuition Reimbursement**: Educate yourself, our patients, and our colleagues so we are at the top of our game. We offer a 100% CE allowance and exceptional in-house training programs. Tuition reimbursed for applicable positions.

**Modern Technology & Innovation**:Innovate continuously to bring the best-in-class practices and technologies to our patients to reach their optimum oral and overall health**.**

**Rewards & Recognition**:Get recognized and rewarded for your hard work with monthly bonus programs, referral bonuses and service awards.

**Growth & Career Advancement**: Advance your career with our promote from within culture and in-house training programs.

**Social Impact**:Feel good about your job by giving back to your community and increasing access to care for all Canadians.

**Work-Life Balance & Flexibility**: Find balance in your life with flexible hours and Canada wide transfer opportunities.

**Meaningful Connections**:Mutual Respect for all people regardless of who they are and their different knowledge, skills, and experiences. Opportunities to engage with your colleagues from at group celebrations.

CareBeyondYourSmile.

Start your journey with Altima Today
- Altima strongly believes that diversity in the workplace is