Facilities Services Account Manager

4 days ago

Dartmouth, Canada Black & McDonald Limited Full time

This position reports directly to the Sales Leader and will be working within the Facility Services group located at 60 Cutler Avenue, Dartmouth NS. The position involves working on a full-range of mechanical & electrical service opportunities including: Heating, Ventilation, Air Conditioning, Refrigeration, Building Automation Controls, Plumbing, Electrical, Gas/Propane and Oil work in the commercial, retail, manufacturing and institutional markets.
- Are focused on a long-term career.
- Are prepared to invest, with the proper training, the time necessary to take your career to the next level.
- Enjoy connecting with people on the phone, videoconferencing and face-to-face.
- Love to win all the time and find motivation in temporary setbacks.
- Have the ability to work in a self-directed way within a team environment.
- Strong ability to take initiative and confidently direct customer interactions.
- Understand the importance of demonstrating value, having fun and being invited back.
- Immediate / ongoing training.
- Insightful mentorship / technical support.
- Career growth opportunities.
- Company benefits.
- Formal Sales training specific approach

Duties and responsibilities include but are not limited to the following:

- Actively lead the contract renewal process by reviewing contractual performance and customer satisfaction.
- Re-price renewing contracts and present to stakeholders for approval.
- Review client account history and conduct client-facing meetings to discuss account performance and opportunities for improvement and growth.
- Maintain customer relationships and grow existing agreements by proposing additional value-added services.
- Respond to customer's questions regarding service agreements.
- Build partnering relationships with clients responsible for the decision-making process. Actively listen, probe and identify concerns. Understand each customer's business and demonstrate technical expertise to develop credibility, loyalty, and trust.
- Work with our business development team to prepare estimates for our various service offerings and develop custom solutions adapted to our customers' needs.
- Be accountable for the tracking of developed and potential opportunities within our Customer Relationship Management System (Salesforce).
- Manage and achieve KRA targets.
- Travel to various sites or clients to undertake the above.

**COMPETENCY REQUIREMENTS**
- Change Orientation
- Communicates Effectively
- Continuous Learning
- Customer Focus
- Time management and organization skills
- Holds Self and Others Accountable
- Problem Solving and Innovation
- Teamwork and Collaboration
- Values and Respects Others

**EDUCATION REQUIREMENTS**
- Diploma or Degree in Construction Management, Engineering, Marketing, Business or related discipline preferred
- Experience in an HVAC service business is considered an asset

**WORK EXPERIENCE REQUIREMENTS**
- Mechanical background would be considered an asset;
- Previous sales and customer service experience would be considered an asset;
- Estimating experience would be considered an asset;
- Previous experience within the service business would be considered an asset;
- Related work experience in commercial building systems;
**SKILLS, ABILITIES, AND OTHER REQUIREMENTS**
- Knowledge of mechanical HVAC, controls, piping and related equipment;
- Motivated and able to work with deadlines;
- Organization and time management;
- Strong written and verbal communications skills are required;
- Proficient in MS Office (Word, Excel, Project);

LI-MN2

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