Warehouse Lead Agent

**Company Description**
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth - Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

Assist Supervisor and Manager with all aspects of the Warehouse operation while ensuring the proper and timely movement of freight and providing an exceptional customer service.
- Responsible for the accurate and timely processing of all work activities relating to the in and out going freight flow of the teams within the department
- Responsible for stock control for the teams within the department
- Receive drivers, register where necessary and lead the loading/unloading process
- Responsible for the correct and timely OSD reports in the Expeditors’ system
- Managing and coaching the warehouse agents and warehouse agent senior
- Responsible for the safe handling of the various internal modes of transport for the warehouse staff
- Leading the daily team huddles (briefing and debriefing) within your warehouse teams
- Monthly 1 on 1s with the warehouse leads and Warehouse Agent & Agents Senior
- Assist the Warehouse Supervisor, Manager with setting up development plans for the warehouse agents and warehouse agent seniors and assist with the development plans for warehouse agent senior
- Mid and end of year reviews with the Warehouse Agents & Warehouse Agent Senior
- Attend and participate in warehouse leads meetings
- Attend and participate in internal meetings (gateways, customer service departments)
- Train the warehouse team; daily tasks and if necessary implement new global processes
- Responsible for the training of new hires based on the expeditors training scheme
- Adhere to security and compliance rules which have been set up by Expeditors
- Provide daily Warehouse Inventory checks
- Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records
- Perform accurate and timely data entry for receiving freight allocation, shipping and inventory management
- Maintain damage records and backorder logs
- Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders
- Maintain strong relationships with vendors (trucking companies, and others)
- Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements

Support the Supervisor in the following areas:

- Allocate workloads within team to ensure smooth operations during peak activity or staff absence
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
- Be continuously open and positive to implementing new system changes and enhancements with the team

**Qualifications**
- 2 years of industry specific knowledge
- Hazardous Materials Certification (preferred)
- Customer focus
- Software proficiency, especially Microsoft Office (Excel, Word etc.).
- Written and verbal communication skills; English proficiency
- Effective interpersonal skills, including listening, providing feedback, and teamwork
- Problem solving
- Process improvement
- Proactive, strong organizational skills; time management
- Self-reflecting and open to feedback
- Initiative and ability to work in autonomy
- Reinforcing company culture
- Proven leadership attitude and background; building team environment

**Additional Information**
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life Insurance
- RRSP Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program