Warehouse Lead Agent

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Assist Supervisor and Manager with all aspects of the Warehouse operation while ensuring the proper and timely movement of freight and providing an exceptional customer service.

• Responsible for the accurate and timely processing of all work activities relating to the in and out going freight flow of the teams within the department
• Responsible for stock control for the teams within the department
• Receive drivers, register where necessary and lead the loading/unloading process
• Responsible for the correct and timely OSD reports in the Expeditors' system
• Managing and coaching the warehouse agents and warehouse agent senior
• Responsible for the safe handling of the various internal modes of transport for the warehouse staff
• Leading the daily team huddles (briefing and debriefing) within your warehouse teams
• Monthly 1 on 1s with the warehouse leads and Warehouse Agent & Agents Senior
• Assist the Warehouse Supervisor, Manager with setting up development plans for the warehouse agents and warehouse agent seniors and assist with the development plans for warehouse agent senior
• Mid and end of year reviews with the Warehouse Agents & Warehouse Agent Senior
• Attend and participate in warehouse leads meetings
• Attend and participate in internal meetings (gateways, customer service departments)
• Maintain contact with internal departments via telephone and email
• Train the warehouse team; daily tasks and if necessary implement new global processes
• Responsible for the training of new hires based on the expeditors training scheme
• Adhere to security and compliance rules which have been set up by Expeditors
• Provide daily Warehouse Inventory checks
• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records
• Perform accurate and timely data entry for receiving freight allocation, shipping and inventory management
• Maintain damage records and backorder logs
• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders
• Maintain strong relationships with vendors (trucking companies, and others)
• Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements

Support the Supervisor in the following areas:

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
• Be continuously open and positive to implementing new system changes and enhancements with the team

• 2 years of industry specific knowledge
• Hazardous Materials Certification (preferred)
• Customer focus
• Expeditors' applications and system knowledge
• Software proficiency, especially Microsoft Office (Excel, Word etc.).
• Written and verbal communication skills; English proficiency
• Effective interpersonal skills, including listening, providing feedback, and teamwork
• Problem solving
• Process improvement
• Proactive, strong organizational skills; time management
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Reinforcing company culture
• Proven leadership attitude and background; building team environment

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life Insurance
• RRSP Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Expeditors Canada Inc. is an equal opportunity employer and is pleased to accommodate individual needs in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) within our recruitment process upon request. If you require accommodation at any time throughout the recruitment process please contact Employee Relations at [email protected].