Current jobs related to Client Service Manager - Mississauga - Livingston International
-
Manager, Client Services
17 hours ago
Mississauga, Ontario, Canada Spectrum Health Care Full timeCompany Description Your happiness and well-being are top priorities at Spectrum We offer competitive wages, paid sick days, RRSP matching and more We are hiring a Manager, Client Care Services to support our new integrated care programs out of our Peel branch. This position will work out of our Mississauga office. Reporting to the Regional Director,...
-
Manager, Client Services
16 hours ago
Mississauga, Ontario, Canada Spectrum Health Care Full timeCompany Description Your happiness and well-being are top priorities at Spectrum We offer competitive wages, paid sick days, RRSP matching and moreWe are hiring a Manager, Client Care Services to support our new integrated care programs out of our Peel branch. This position will work out of our Mississauga office. Reporting to the Regional...
-
Manager, Client Services
16 hours ago
Mississauga, Ontario, Canada Spectrum Health Care (SHC) Full timeCompany DescriptionYour happiness and well-being are top priorities at Spectrum We offer competitive wages, paid sick days, RRSP matching and moreWe are hiring aManager, Client Care Servicesto support our new integrated care programs out of ourPeelbranch.This position will work out of ourMississaugaoffice.Reporting to the Regional Director, theManager,...
-
Manager, Client Services
7 days ago
Mississauga, Canada FNF Canada Full time**Primary responsibilities**: - Responsible for the day to day operation and management of the Client Services team - Responsible for the identification and resolution of errors in processing for all lender programs - Collaborates extensively with Customers, Business Optimization, IT and internal stakeholders to identify and implement opportunities to...
-
Manager Client Services
16 hours ago
Mississauga, Ontario, Canada OSL Retail Services Inc Full timeOverview At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions...
-
Manager, Client Services
7 days ago
Mississauga, Canada Spectrum Health Care Full timeJob DescriptionMotivates, directs and coaches staff to ensure quality care to all clients.Reviews staffing assignments to ensure the delivery of quality care to all clients and overtime for field staff is managedEnsures effective resolution of customer complaints to increase satisfaction and maintain customer loyaltyOversees staffing and the preparation of...
-
Manager Client Services
16 hours ago
Mississauga, Ontario, Canada OSL Retail Services Corporation Full timeOverviewAt OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in...
-
Client Services Manager
1 week ago
Mississauga, Canada Belvika Trade & Packaging Full time**Belvika Trade & Packaging Ltd. **is a leading one-stop contract packaging company, specializing in precision packing of dry foods, chocolate and confectionary products from multiple facilities totaling more than 500,000 ft2. A 30-year-old and 100% owned Canadian Company, Belvika has grown to be one of the largest co-packers of chocolate, confectionary and...
-
Manager, Client Services
1 week ago
Mississauga, Canada Element Fleet Management Full timeGet started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We...
-
Manager Client Services Operations
1 week ago
Mississauga, Canada Royal Bank of Canada Full time**What is the opportunity?** The Client Services Operations Manager supports the overall RBC Purpose of helping clients thrive & communities prosper and enhances the overall client experience by providing leadership to the Living Benefits and Conversion/Exchange Client Services Team. **What will you do?** - Reinforce a client first culture within the team...
Client Service Manager
4 weeks ago
**Client Service Manager**
Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.
**Job Type**: Full Time
Location: ON Mississauga - CN005
**JOB SUMMARY**:
The Client Service Manager (CSM) is responsible for managing Livingston client satisfaction. The CSM will be the client’s key business contact for all brokerage related activity, building strong relationships with client financial decision makers, increasing client retention and identifying opportunities for growth.
**KEY DUTIES & RESPONSIBILITIES**:
**Manage client relationships**:
- Manage all aspects of client's portfolio directly with the client. Conduct client visits (virtual and in person) to understand their cross-border trade requirements. Understand client history, providing appropriate reports, analyzing client information in appropriate systems, determine strengths, weaknesses, opportunities and threats. Establish strong relationship with client decision-makers.
- Primary Livingston contact with clients.
- Proactively contact client base to confirm satisfaction and identify new opportunities
- Client education for regulatory updates and new requirements from Customs and other government agencies
- Point of resolution for escalated issues
- Project managing new client onboarding
- Support execution of sales team growth and retention strategy
- Monitor and act upon client satisfaction survey results
- Lead periodic business review meetings with clients
- Obtain key information to build strong business profiles including information on key contacts, locations, and standard operating procedures
**Operational problems, time sensitive situations and troubleshooting**
- Respond and manage urgent client issues in a timely manner
- Identify preventive measures to avoid repetitive service failures
- Lead internal cross-functional teams to address process improvements
**Other**
- Perform other related duties as assigned by management.
- Adhere to established policies and procedures.
**KNOWLEDGE & SKILLS**:
- Excellent communication and interpersonal skills (both written and verbal) with the ability to deal effectively with all levels of staff and management internally and in client organizations.
- Excellent organizational skills with the ability to drive change and deliver targeted results.
- Excellent problem-solving skills with the ability to work in a stressful environment.
- Excellent understanding of supply chain process, procedures and regulations.
- Strong working knowledge of CRM and Microsoft Office (Word, Excel, PowerPoint).
- Effective presentations skills to small and large audiences.
- Knowledge and experience with project management methodology and techniques.
**WORK EXPERIENCE - MINIMUM REQUIRED**:
- 3 years of related experience**EDUCATION**:
- Required: Associates Degree or post-secondary education- Preferred: Bachelors Degree or equivalent**CERTIFICATIONS DESCRIPTION**:
**COMPETENCIES**:
- Leading and Developing- Business Acumen and Straight Talk- Accountability- Inclusion and Collaboration- Customer First Focus- AgilityLivingston is proud to be an equal opportunity workplace.
