Community Support Services

**Position: CSS Outreach Support worker (for seniors and adults with physical handicap)**

**Employer: Eastern Ottawa Resource Centre (EORC)**

**Schedule: Full time - 12-month contract - 35 hours per week**

**Salary: $ 28.49 to 35.02 / hr**

**Location: 2225 Mer Bleue**
- Become an essential member of the EORC team _

Are you ready to have a positive impact on the lives of individuals of all ages in Ottawa’s east/south-east communities? We are looking for a reliable and detail-oriented individual to join our team as Outreach Support Worker. If you thrive in a collaborative environment and enjoy contributing to a larger purpose, this is the perfect opportunity for you.

**THE EASTERN OTTAWA RESOURCE CENTRE**

Are you seeking an exciting and fulfilling job in a warm and vibrant environment? Do you have a strong desire to make a difference in your community? At the EORC, we are proud to be a team of passionate individuals from diverse backgrounds, professions, and life experiences, all working together towards a shared objective: to provide client-centered services that promote well-being and enhance the quality of life in the East Ottawa community and its surrounding areas. As an employer, the EORC values respect, collaboration, accountability, and compassion, upholding the highest standards of equity, diversity, and inclusion.

**NATURE OF THE WORK**

The Outreach Support Worker is a motivated, compassionate and organized person that supports the _Fostering Inclusion for Community Seniors (FICS)_ project. This role is dedicated to enhancing the quality of life and social inclusion of vulnerable seniors—particularly those with hearing loss—through a combination of community outreach, research, and service navigation.

**RESPONSIBILITIES**
- Conduct a comprehensive scan of community associations, programs, and services relevant to seniors across Eastern Ottawa.
- Identify and document service accessibility features (e.g., hearing-aid compatibility, ASL interpretation, TTY support, bilingual services).
- Build and maintain a resource database with detailed descriptions of programs, accessibility indicators, and contact information.
- Develop a **bilingual (English/French) public service directory**, available in print, digital, and large-print formats.
- Coordinate the distribution of the directory through door-to-door outreach, community pop-ups, pharmacies, libraries, and partner organizations.
- Plan and execute **monthly pop-up information hubs** in underserved neighborhoods.
- Host service navigation events in accessible venues such as churches, farmers’ markets, and libraries.
- Provide on-site one-on-one consultations and distribute accessible, multilingual educational materials.

**WHAT WE WOULD LIKE TO FIND IN YOU**
- A diploma or degree in one of the following fields**:Social Work, Community Development, Gerontology, Social Services, Disability Studies**, or a related discipline.
- Access to a vehicle.
- Experience in working with multicultural communities.
- Minimum 2-3 years of experience in community outreach, program delivery, or working with seniors and/or vulnerable populations.
- Experience working with individuals with hearing loss or knowledge of hearing-accessibility services is a strong asset.
- Demonstrated experience coordinating public-facing community events or workshops
- Strong interpersonal and communication skills (both oral and written) in English and French (**bilingualism required).**:

- Familiarity with accessibility best practices and tools, especially for individuals with hearing loss.
- Experience with data collection, service mapping, and directory development.

**WHAT YOU WILL LIKE ABOUT US**
- Atmosphere that promotes collaboration, exchanges, and inclusion.
- Access to free parking.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $28.49-$35.02 per hour

Expected hours: 35 per week

**Education**:

- DCS / DEC (required)

**Experience**:

- community outreach, program delivery : 2 years (required)

**Language**:

- English (required)
- french (required)

Work Location: In person