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Customer Service Representative

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Halifax, Canada Walker’s Gas and Electric Full time

**Who we are**:
Atlantic Equipment Services, a division of Heritage Food Service Group of Canada, is Atlantic Canada's largest factory-authorized Parts and Service Centre for the Food Service Industry. We have several decades of history and our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service

We are looking for a full-time, permanent Customer Service Representative to join our team The CSR's are the first point of contact for the customer, so their main priority is to welcome them, hear their concerns, and leave them with the confidence that they have been listened to and that they will be looked after. The day goes by quickly in this fast-paced environment. There's always something to learn and this keeps the job fresh and challenging

**What You Need**:

- 2-3 years previous office experience and customer service experience preferred
- Superior communication skills when dealing with challenging service calls
- Excellent computer skills; savvy with new ERP programs and MS Office (Excel);
- Typing speed of 50-60 wpm
- Excellent attention to detail; accurate and efficient with data entry
- Need strong memory retention - we service over 300 manufacturers and 1000's of customers
- Geographically savvy; has better than basic understanding of Atlantic provinces

**Why work for us?**
- Industry-leading compensation
- Each day brings new challenges and endless learning opportunities
- Comprehensive group benefits and retirement savings program
- Extended health, dental, STD and LTD (following probation)
- Training and Development Opportunities
- 24/7 Resources and Support
- Industry leaders in Canada
- You will be part of a growing, stable organization, that is the industry leader in Canada
- We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. _Come join us and be part of a Canadian industry leader in commercial kitchen equipment service. _