Customer Service Representative

Halifax, NS
Customer Service
Entry Level
Relief / Casual
**THE ORGANIZATION**:
At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and connections between Nova Scotia and the world.
**THE POSITION**:
Reporting to the Box Office Manager, the Box Office Customer Service Representative is responsible for handling ticket sales for events at Scotiabank Centre, ensuring a seamless transaction process for all patrons. This role also involves delivering exceptional customer service by assisting with inquiries, resolving issues, and providing accurate information about events, seating options, and venue policies. Flexibility is essential, as shift scheduling is based on events and operational needs with most shifts scheduled during evenings and weekends.
As the first point of contact for patrons, the Box Office plays a critical role in shaping their overall experience. The interactions between our representatives and guests leave a lasting impression, making it essential for our team to consistently provide professional, courteous, and efficient service. By offering top-notch assistance, the Box Office representative helps create a positive and welcoming environment, contributing to the success of each event and ensuring the satisfaction of our patrons.
**THE DUTIES AND RESPONSIBILITIES**:
**Operations**:
Provide outstanding customer service to all patrons, promoters, and Events East Group employees, both in person and over the phone.
Develop a comprehensive understanding of box office operations, including online account management, access across multiple Ticketmaster platforms, and the services and features of the Scotiabank Centre.
Maintain strict confidentiality when handling event and customer information, as well as data within the Ticketmaster database.
Process ticket sales at the box office windows for various types of shows at the Scotiabank Centre.
Utilize computerized ticketing systems to address and resolve ticketing issues for patrons and business needs.
Balance sales and prepare cash deposits at the end of each shift.
Ensure proper storage and safeguarding of cash and ticket inventory.
Deliver personalized, friendly, and efficient service to every patron, ensuring each interaction reflects the Scotiabank Centre's commitment to excellence.
Resolve customer inquiries or concerns in a timely, professional manner while ensuring a high level of satisfaction.
Monitor and assess customer feedback to continuously improve the customer experience and service delivery.
Follow through on all customer interactions, ensuring issues are tracked and resolved promptly, and keeping patrons informed on the progress of their requests.
Ensure that the box office environment is welcoming, organized, and conducive to a positive customer experience.
Perform other duties as required.
**Health & Safety**:
Adhere to all safety standards, guidelines, and procedures to ensure the safety of oneself, team members, and guests.
Report safety hazards, near misses, and incidents promptly, taking appropriate action to address hazards when safe, and actively participating in the investigation process.
Wear, use, and ensure the appropriate use of Personal Protective Equipment (PPE) as required, re-porting any violations or damaged PPE within the team or onsite.
**THE PERKS AND BENEFITS**:
Employee and Family Assistance Program (EFAP) available through Telus Health
Discounts
Free counselling services
Resources available for personal life needs
Discounted transit bus pass through SmartTrip
Discounted gym membership at Goodlife Fitness
**THE PROFESSIONAL REQUIREMENTS**:
**Education and Experience**:
Grade 12 education or equivalent secondary education.
Minimum of 1 year of front-line customer service experience.
Minimum of 1 year of experience handling cash sales and balancing deposits.
Demonstrated ability to use computer systems and mobile devices proficiently.
Demonstrated ability to communicate effectively in both written and spoken English.
During the recruitment process, applicants have the right to request an accommodation. Any applicant invited to participate in testing or an interview and who requires an accommodation should discuss their needs, in confidence, with the Recruiter when selected.
**APPLICATION DEADLINE**: Applications will be reviewed as they are received until the position is filled.
We thank all applicants for their interest, however only those selected for an interview will be contacted.
Share
We're looking for
Core Skills
Ticket Sales Cash Handling Experience Customer Service
A little bit about us
Events East
Events East Group is a special purpose government agency that manages and operates the Halif