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Bilingual Customer Success Advisor

3 weeks ago

Montréal, Canada Pepco Corp Full time

Joining Pepco would mean being part of a team with a strong entrepreneurial spirit that values team spirit, honesty, communication, and family. If these values resonate with you, we encourage you to keep reading

We’re hiring a Customer Success Advisor to join our Operations team under the guidance of the Customer Success Manager.

What's in it for you?

Permanent work from home setup

Consistent work hours: Weekly set schedule

Competitive Compensation

Savings: Discounts on industrial supplies

Complete Health & Benefits Plan: Health and dental benefits are 100% paid by Pepco

Key Responsibilities
- Answers inquiries and handles customer complaints in a professional and courteous manner
- Investigates and troubleshoots customer service issues
- Amicably manages irate customers who have product issues or requests
- Processes orders and resolves payment, refund and billing issues
- Dispatches sales-related documents (i.e. proposals, contracts, leads and follow-up)
- Gathers customer information to open new accounts
- Enters data in computer systems such as NAV
- Participates in various outbound campaigns
- Post-secondary diploma in business administration or in relevant field
- Must be bilingual (French and English)
- 2 years of relevant telephone customer service experience
- Knowledge of Microsoft 365
- Must have good listening, communication, and interpersonal skills
- Has an ability to prepare concise and accurate records/reports
- Outstanding customer service and financial skills
- Receptive to the concerns of clients and Team Members

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Work from home

Schedule:

- 12 hour shift