Dispatch Supervisor

2 weeks ago

Abbotsford, Canada TRIPLE EIGHT TRANSPORT Full time

**Specific responsibilities include**:

- Building and leading a planning and dispatch team
- Leading behavioral and process change
- Define and communicate clear expectations.
- Develop meaningful measurable KPI and accountability for the performance.
- Develop and implement transportation strategies to optimize cost, service, and quality of service.
- Oversee the scheduling and dispatching of vehicles and goods to optimize driver efficiency and hours worked.
- Communicating with drivers regularly to ensure on time delivery, sending and receiving all information relevant to the driver performing his/her duties within the Company and customer requirements
- Handling all driver related satellite messages or calls within assigned and overflow queues
- Reporting and documenting of all customer service, planning and driver related issues to the appropriate personnel
- Preparing customs clearance paperwork and ensuring it has been submitted the customs broker
- Following up with customs brokers to ensure clearances are completed in a timely manner
- Arranging and booking in repairs for in transit truck breakdowns
- Educational background in Supply Chain Management (or other relevant area such as Business)
- Dedicated experience providing customer service in a similar work environment.
- Well organized, an excellent communicator and have a keen sense of timeliness.
- Demonstrated attention to detail, communication, problem solving and planning abilities.
- Knowledge of the transportation industry and knowledge of city geography are considered assets.
- Experience using Trimble software such as TMW.
- Hands on Experience creating and implementing Operational Processes.
- Team Leadership - Experience in managing people.
- Behavioral change management
- Ability to coach individuals and create staff development / growth plans.

**Why choose Triple Eight Transport Inc.?**
- State of the art facility
- Regular company lunches for special events
- Annual Summer Corporate team building event
- Annual Winter Holiday party with amazing prize draws rewarding our valuable team because our people are important to us
- Pool table in the common area for team members to enjoy while on break
- Opportunities for growth within the company as we continue growing
- Our open door policy shows we value communication and building strong, meaningful relationships across our workplace
- Competitive wage and vacation packages
- Very competitive Extended Health Benefits package for full time employees

Pay: $60,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- dispatch supervisor: 1 year (required)
- dispatching: 2 years (required)

Work Location: In person

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