Publishing Specialist

1 week ago

Calgary, Canada FriesenPress Full time

**This is a fully remote role, working from home. But you must reside in Calgary or the surrounding area.**

FriesenPress is the only 100% employee-owned publishing services provider in the world — and we’re growing

We are currently looking for a Publishing Specialist to join our remote workforce.

As Canada’s largest publishing service provider, FriesenPress helps authors realize their dream of publishing a book. Our suite of products includes various publishing packages containing a wide range of professional services. From editing, book layout and design, channel distribution, and marketing support, we help writers self-publish and succeed.

If this sounds like the ideal position for you, we want to talk to you

**Duties and Responsibilities**:

- Maintain a high level of customer satisfaction throughout a collaborative, multi-faceted, and high touch publishing process.
- Manage Author relationships to build a reputation for excellent service and generate repeat business.
- Coordinate activities associated with an Author’s book during publication, including reviewing and disseminating the Author’s intentions and express instructions. Following production service schedules.
- Manage Author account in internal Customer Relationship Management software, including manuscript materials, publication instructions, and payment and shipping instructions.
- Act proactively to prevent potential issues that may impact Authors, and promptly resolve any problems that may arise during the publication process.
- Collaborate with the Book Design team to ensure that the execution of the Author’s vision meets their expectations.
- Recommend add-on products or services to Authors based on their publishing needs using a proactive needs-based sales approach.
- Perform other job assignments as prescribed by the Operations Manager, Publishing Services.

**Job Requirements**:

- You love to learn. People would describe you as a curious problem solver that is highly adaptable.

You have an attention to detail and an ability to focus on a project through the entire lifecycle with an excellent display of critical thinking.
- Ability to make sound business judgments to meet customer and business goals in the most cost-effective way.
- Ability to identify challenging situations and communicate expectations to both Authors and internal parties.
- Comfortable with needs-based sales, managing targets while focusing on clients needs.
- Self-motivated, with the ability to work as part of a team or independently as required.
- Possess strong administrative, organizational and time-management skills.
- Strong interpersonal and communication skills. Fluent in written and spoken English.
- Computer literacy; familiarity with word processing and spreadsheet software.
- Minimum two years of customer service experience.
- Prior use of CRM software would be an asset.
- Prior book publishing knowledge would be an asset.

**Core Competencies**:

- Customer Focus
- Problem Solving
- Accountability and Dependability
- Communication
- Creative and Innovative Thinking
- Needs-based Sales
- Project Management
- Quality Orientation
- Resiliency and Energy
- Teamwork
- Time Management

**About FriesenPress**:
Our team of employee-owners is a dynamic, diverse, and fun-loving group, united by our passions for beautiful books, wonderful writing, and fantastic stories.

Since our founding in 2009, FriesenPress has helped over 8,000 authors realize their dream of publishing a book. As a publishing services provider, our mission is to embrace each book as our own and empower our authors to share their best stories with the world. Our shared culture and ownership values form the foundation of our approach to our customers, employees, and the community at large.

FriesenPress is a fully remote Canadian company and part of the Friesens Corporation. Based in Manitoba, Friesens is an award-winning printer who has been in business since 1907 and prints approximately 25 million books every year, including large print runs for the likes of Penguin Random House, Simon & Schuster, Scholastic, and many more. Friesens has been recognized with numerous prestigious international awards for book quality and management leadership—including

Canada’s Top 50 Best Managed Companies.

At FriesenPress, we look for individuals who constantly raise their personal bar and seek to achieve outstanding results. We want to hire people who are eager to learn, but also people we can learn from — people who will increase the overall effectiveness of our organization and enrich the lives of the authors we’re lucky enough to call our customers. If you feel that your personal and professional values align with ours, we invite you to join the FriesenPress family

**Compensation & Application Process**

We offer an attractive compensation package, including:

- Salary: $18.89 /hour base, plus commissions. Hourly wage increases to $19.41 at

three months, to $19.92 at one y

  • Documentation Specialist

    3 days ago

    Calgary, Alberta, Canada Stantec Consulting International Ltd. Full time

    Job DescriptionThe Documentation Specialist plays a vital role in preparing, producing, and publishing reports, proposals, and forms. This involves working closely with project teams to ensure documentation requirements are met.Key Responsibilities:Assist project teams in formatting and finalizing documents (memos, letters, proposals, and submissions)Respond...

  • Document Specialist

    4 days ago

    Calgary, Alberta, Canada Stantec Consulting International Ltd. Full time

    We are seeking a skilled Documentation Specialist to join our team in Vancouver, BC.The successful candidate will have experience with document preparation, formatting, and publishing.This role requires excellent communication skills, attention to detail, and the ability to work independently.

  • Book Promotion Specialist

    1 week ago

    Calgary, Canada FriesenPress Full time

    FriesenPress is the only 100% employee-owned publishing services provider in the world — and we’re growing! We are currently looking for a Book Promotion Specialist to join our remote workforce. As Canada’s largest publishing service provider, FriesenPress helps authors realize their dream of publishing a book. Our suite of products includes various...

  • Documentation Specialist

    3 weeks ago

    Calgary, Alberta, Canada Stantec Consulting International Ltd. Full time

    Documentation Specialist - Environmental Services - (250000KV)DescriptionGrow with the best. Join a smart, creative, and inspired team that accomplishes operational excellence. Bringing together individuals with diverse backgrounds, talents, and expertise, our 22,000 team members in over 400 locations worldwide are vital to making our Company stronger.Your...

  • Administrative Specialist

    3 weeks ago

    Calgary, Canada Alamo Industries Ltd. Full time

    We are currently seeking a **full-time, permanent** Administrative Specialist for our Calgary location. Our hours of work are 8:00 AM to 4:30 PM, Monday to Friday, with a one-hour lunch break. The starting wage range is $26.00 to $29.00 per hour, along with a group benefit package after three months. The starting wage offered will depend upon your experience...

  • Transportation Network Specialist

    4 days ago

    Calgary, Alberta, Canada Government of Alberta Full time

    Transforming transportation networks is a complex task that requires innovative geospatial solutions. The Government of Alberta is seeking a skilled GIS Applications Specialist to join its team and develop cutting-edge technology that enhances the safety, efficiency, and decision-making capabilities of Alberta's transportation systems.The ideal candidate...

  • Cloud Data Specialist

    5 days ago

    Calgary, Alberta, Canada Avature Full time

    **Job Overview:**We are looking for a skilled Data & Analytics Package Specialist to work in our IBM Client Innovation Center (CIC) in Calgary, Canada. As an Application Package Specialist, you will help clients select, implement, and support application packaged solutions.**Your Role and Responsibilities:You will utilize your knowledge of Oracle HCM Cloud...

  • Documentation Coordinator

    4 days ago

    Calgary, Alberta, Canada Stantec Consulting International Ltd. Full time

    Job SummaryWe are looking for a highly organized and detail-oriented Document Specialist to join our team in Burnaby, BC.As a Document Specialist, you will be responsible for preparing, formatting, and publishing documents, reports, and proposals.You will work closely with project teams to ensure accurate and timely delivery of documents.

  • Administrative Support Specialist

    6 days ago

    Calgary, Alberta, Canada Lufthansa Group Full time

    About Lufthansa Technik CanadaLufthansa Technik Canada, a leading provider of engine repair and maintenance services, seeks an experienced Administrative Support Specialist to join our team in Calgary, Alberta.Job DescriptionWe are seeking a highly organized and detail-oriented Executive Assistant Lead to provide administrative support to senior executives...

  • Documentation Specialist

    1 week ago

    Calgary, Alberta, Canada Stantec Consulting International Ltd. Full time

    **Job Description**We are seeking a skilled Documentation Specialist to join our team at Stantec Consulting International Ltd. The ideal candidate will have a keen eye for detail and excellent communication skills.The Document Preparer and Coordinator will work closely with project teams to prepare, produce and publish reports, proposals and forms. Key...

  • Community Investment Program Specialist

    3 weeks ago

    Calgary, Canada Calgary Arts Development Full time

    SALARY: CAD 55000.00 - NONE YEARLY - PUBLISHED: DECEMBER 27, 2024 - EXPIRY: JANUARY 26, 2025 - HYBRID - CALGARY, ALBERTA - FULL TIME - ARTS AND CULTURE **Summary**: We are recruiting a full-time community investment program specialist to join our team. This position will work across the granting program portfolio and collaborate closely with the Community...

  • Digital & Social Media Specialist

    3 days ago

    Calgary, Canada Skipping Stone Full time

    SALARY: CAD 30.00 HOURLY - PUBLISHED: FEBRUARY 10, 2025 - EXPIRY: FEBRUARY 20, 2025 - HYBRID - CALGARY, ALBERTA - PART TIME - PERMANENT - SOCIAL SERVICES **Summary**: This role is an essential part of building and maintaining a strong connection with our communities, clients and supporters via our digital presence. **Description**: **Digital & Social Media...

  • Education Content Developer

    5 days ago

    Calgary, Alberta, Canada The Institute for Performance and Learning Full time

    Learning and Design Specialist Job Summary:The Institute for Performance and Learning is seeking a highly skilled Learning and Design Specialist to join our team. The ideal candidate will have experience in instructional design, eLearning development, and LMS management.About the Role:Design and develop high-quality eLearning content using tools such as...

  • Social Media Specialist

    3 weeks ago

    Calgary, Canada MK Auto Group Full time

    The Social Media Specialist at MK Auto Group is responsible for developing and executing social media strategies. the incumbent will create engaging content, optimize company pages, and foster community interaction. With expertise in social media marketing and analytics, the Social Media Specialist will drive customer engagement, website traffic, and revenue...

  • GIS Data Specialist

    1 week ago

    Calgary, Alberta, Canada Government of Alberta Full time

    **About the Job**We are seeking a highly skilled GIS Applications Specialist to join our team at Alberta Transportation and Economic Corridors (TEC). The successful candidate will be responsible for developing and maintaining GIS applications and databases to support our operations.Your Key Responsibilities Will Include:Designing and implementing GIS...

  • Operations Specialist

    1 week ago

    Calgary, Canada Centre for Suicide Prevention Full time

    PUBLISHED: SEPTEMBER 18, 2024 - EXPIRY: OCTOBER 12, 2024 - ONSITE - CALGARY, ALBERTA - FULL TIME - PERMANENT - SOCIAL SERVICES **Summary**: Reporting to the Operations Director, the Operations Specialist is responsible for maximizing the potential of the organization’s current and future IT systems to support organization processes and operational...

  • Instructional Design and Technology Specialist

    4 days ago

    Calgary, Alberta, Canada The Institute for Performance and Learning Full time

    Job OverviewThe Institute for Performance and Learning is an educational nonprofit organization promoting health and safety in the workplace. We are seeking an experienced Learning and Design Specialist to support our mission.Main ResponsibilitiesDesign and Develop E-Learning Content:Apply adult learning theories and instructional design frameworks to create...

  • Social Media Specialist

    1 week ago

    Calgary, Canada MK Auto Group Full time

    The Social Media Specialist at MK Auto Group is responsible for developing and executing social media strategies. the incumbent will create engaging content, optimize company pages, and foster community interaction. With expertise in social media marketing and analytics, the Social Media Specialist will drive customer engagement, website traffic, and revenue...

  • Training Specialist

    1 week ago

    Calgary, Canada Field Law Full time

    Field Law has an opening for a Training Specialist to join our Training + Change Leadership Team. This temporary (12-18 months) position will be based out of the Calgary office. The Training Specialist's role is to develop and deliver training programs to all four (4) Field Law offices (Calgary, Canmore, Edmonton, and Yellowknife). This position requires a...

  • Research & Business Growth Specialist

    6 days ago

    Calgary, Alberta, Canada Business View Publishing Full time

    Job SummaryWe are seeking an experienced Research Director to join our team. As a key member, you will be responsible for industry insights, pipeline development, and sales strategy execution.This is a 100% remote position offering a competitive salary and uncapped commission opportunities.