Service Technician for High End Production and Business Printers

6 days ago

London, Canada Integrated Digital Solutions Full time

Because of the increase in demand for our services, we are looking to grow our Print division with the addition of a full time technician in production printers for our print shop customers.

**What We Offer**:

- Competitive Compensation - Based on Experience, Location, and Responsibilities.
- Benefits Package (Medical, Vision, Dental, Life Insurance).
- Provide the opportunity to grow and develop your career.
- Offer an inclusive environment that encourages diverse perspective and ideas.
- Deliver challenging and unique opportunities to contribute to the success of a transforming organization.

**Our Team**:

- Our **IDS** print division offers a full range of Hardware and Software solutions. We currently carry the **Konica Minolta, Canon and Epson** full lines of Business office equipment including software.
- We have amazing people who are the driving force, the inspiration and foundation of our company.
- IDS also offers Managed IT Services/MSP, Mobile Solutions/IOT, Phone Systems, Remote Digital Signage, and Security.

**We are looking for prospects who**:

- Are passionate about client success.
- Enjoy collaborating with others.
- Strive to exceed expectations.
- Have a high-level of ethics and commitment as well as being a self-starter.

If this sounds like you, then you may be a great fit for **IDS** (Integrated Digital Solutions) - Beyond Technology.

**You will**:

- Work closely with seasoned technicians.
- Participate in Online, Virtual, and In-Person training from Epson, Canon and Konica Minolta.
- Set up and install new printers, copiers, scanners, and copier management software.
- Trouble-shoot customer reported problems.
- Provide demonstrations and customer training.
- Manage inventory of parts, and materials in your stock.
- Provide excellent customer support and service.
- Manage a queue of calls to ensure that customers are contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines

**Requirements**:

- Have certification on Konica Minolta Production machines, ex. C3080, C12000, C6100, C4080, c7090.
- A valid driver’s license in good standing.
- High school diploma or GED.
- Applicant must possess some knowledge of computers and electronics, computer/digital technology or related fields.
- A+ and/or Network+ Certification an asset.
- The ability to perform frequent lifting and/or moving items up to 50lbs.
- Good written and verbal communication skills.
- Flexibility to work overtime, weekends, and/or different shifts as needed.
- Analytical thinking and problem-solving abilities.
- Ability to work well under pressure.

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

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