Airline Customer Service Agent

2 days ago

Richmond, Canada GAT Airline Ground Support Full time

**NOTE**:
1. Must be available to attend 1 week training (full time hours)
2. Must have access to own transportation (shifts end at 2:00 AM)
3. Fluency in Mandarin or Cantonese is an asset
Job Summary
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.

**Responsibilities**:

- Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
- Must be able to announce both incoming and outbound flights.
- Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
- Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
- Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
- Able to stand and work in one location for up to four hours at a time.
- You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
- Work independently without direct supervision.

**Requirements**:

- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
- Ability to read, speak, and understand the English language.
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays

**NOTE**:
1. Must be available to attend 1 week training (full time hours)
2. Must have access to own transportation (shifts end at 2:00 AM)
3. Fluency in Mandarin or Cantonese is an asset
INDGATCA

  • Airline Customer Service Agent

    4 days ago

    Richmond, Canada GAT Airline Ground Support Full time

    **NOTE**: 1. Must be available to attend 1 week training (full time hours) 2. Must have access to own transportation (shifts end at 2:00 AM) Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from...

  • Airline Ticketing Agent

    2 weeks ago

    Richmond Hill, Canada UTOvacation Full time

    Join our team as an Airline Ticketing Agent and embark on a rewarding career in the travel industry! UTOVacation is seeking a detail-oriented and customer-focused individual to assist clients with their flight bookings. Your exceptional communication skills and knowledge of ticketing procedures will ensure a seamless booking experience. Collaborate with our...

  • Airline Grooming Agent, with Drivers License

    1 week ago

    Richmond, Canada Delta Facilities Maintenance Inc. Full time

    **Airline Grooming Agent, with drivers license - Full Time (Day or Night Positions) Richmond, BC** **Delta Facilities Maintenance, Inc.,** a private corporation dedicated in providing high quality Commercial Cleaning and Aircraft Grooming Services **is expanding**, and now is seeking to hire additional Airline Grooming Agent - Full-Time/ Part-Time on Day or...

  • Customer Service Agent

    3 hours ago

    Richmond, British Columbia, Canada Pacific Coastal Airlines Full time

    Join our teamPacific Coastal Airlines is looking for a full-timeCustomer Service Agentbased out of the South Terminal building at the Vancouver International Airport based in Richmond, BC. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer...

  • Customer Service Agent

    5 hours ago

    Richmond, British Columbia, Canada Pacific Coastal Airlines Full time

    Join our teamPacific Coastal Airlines is looking for a permanent part-timeCustomer Service Agentbased out of the South Terminal building at the Vancouver International Airport in Richmond, BC. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer...

  • Customer Service Agent

    6 days ago

    Richmond, Canada Central Mountain Air Full time

    At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people...

  • Customer Service Agent

    2 days ago

    Richmond, Canada Harbour Air Ltd Full time

    Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look no further!! As the first contact with our customers,...

  • Passenger Service Agent

    1 week ago

    Richmond, Canada China Airlines Full time

    Full-time position - Book air travel, answer questions and provide general information for internal and external guests and travel agents about travel with China Airlines - Provide pre and post booking support, such as changing and cancelling reservations, using the our reservation system - Using an airline computerized system for making reservations and...

  • Cargo and Customer Service Training Coordinator

    4 days ago

    Richmond, Canada PACIFIC COASTAL AIRLINES LIMITED Full time

    Pacific Coastal Airlines is looking for a permanent full-time Cargo and Customer Service Training Coordinator. This position based out of Richmond, BC at the South Terminal Airport. The Cargo & Customer Service Training Coordinator is responsible for the development, oversight, maintenance and delivery of all Cargo & Customer Service training programs at...

  • Customer Service Agent, Vancouver, Bc

    2 days ago

    Richmond, Canada Central Mountain Air Full time

    Central Mountain Air is a western Canadian privately owned and operated company. We offer a family-oriented, team-based work environment with a focus on safety, on-time performance, and exceptional customer service. Central Mountain Air is currently looking for Customer Service Agents out of our Vancouver, BC base at the YVR South Terminal. Customer Service...