Bilingual Customer Support Specialist

2 weeks ago


Remote, Canada Line One Contact Centres Full time

Remote Bilingual Customer Support Specialist (French/English)

*Position: Tier 1 and Tier 2 Support and Customer Service *

Location: Remote (Canada)

Languages Required: Fluent in French and English (spoken and written)

Availability: 24/7 operation – flexible scheduling required

About the Role

Are you passionate about delivering exceptional customer service in a dynamic, fast-paced environment? Join our vibrant team where service excellence, collaboration, and a fun, inclusive culture are at the heart of everything we do. We're seeking enthusiastic, bilingual professionals with a background in technical support and a commitment to helping others.

Key Responsibilities

  • Respond to inbound customer inquiries professionally and promptly
  • Deliver courteous and effective support across all interactions
  • Listen actively and provide accurate assistance or escalation as needed
  • Uphold high standards of confidentiality, ethics, and discretion
  • Resolve conflicts with empathy and professionalism
  • Embrace feedback and continuously improve performance
  • Maintain a clean, safe, and inclusive remote work environment
  • Collaborate with team leads to enhance service quality
  • Adhere to Standard Operating Procedures (SOPs), company policies, and regulatory requirements
  • Meet daily performance targets and contribute to team success

Qualifications & Experience

  • High school diploma required
  • Minimum 1 year of customer service or call center experience
  • Bilingual proficiency in French and English
  • Tier 1 technical support experience required
  • Tier 2 support experience is an asset

Technical Requirements

To work remotely, you must have:

  • A computer with at least 4GB RAM, dual-core CPU, and 20GB free storage
  • Windows 11 operating system
  • High-speed internet (minimum 20 Mbps download / 10 Mbps upload)
  • Note: Satellite or mobile hotspot connections are not supported
  • USB headset
  • Smartphone for two-factor authentication
  • Up-to-date antivirus software running regular scans
  • Web Cam for interview and training purposes

Non-Technical Skills

  • Exceptional customer service and communication skills
  • Ability to follow structured processes and adapt under pressure
  • Strong organizational and analytical abilities
  • Detail-oriented, honest, and self-motivated
  • Comfortable working independently and within a team
  • Quiet, distraction-free home workspace
  • Clear background check required
  • ID Verification required
  • Employment Verification required


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