Residential Support Worker

**Residential Support Counsellor (On-call Support) (Work Schedule: Alternating 1 week on / 1 week off)**

**Programs**:Young Moms Program & Pandora Youth Apartments (Downtown Victoria)**

**Position**: Casual
**Start Date: As Soon as Possible (negotiable)**
**Wage**: $24.00/hour (Programming and call-outs) **On-Call Stipend/Base Rate**: $300/week

**Nature and Scope**:
Reporting to the Program Managers of Young Moms Program and Pandora Youth Apartments, the
Residential Support Counsellor (RSC On-call) assists residents by providing after-hours response services
evenings, weekends and holidays - on alternating weeks**.** The Young Moms Program offers safe, stable,
affordable housing for 10 young mothers (aged 16-29) and their child under the age of five years. The
Pandora Youth Apartments Program is a safe and affordable transitional housing and life skills program
for 8 youth ages 15-19. Both locations offer participants self-contained apartments.

The successful applicant will be a highly motivated self-starter with the ability to work both
advocacy, mediation, decision-making, effective communication and counselling, and ideally have
experience working collaboratively with MCFD and multi-barriered youth in a residential setting.

The successful applicant will work as part of a small team within a large organization. This offers
opportunities for skill development, fast and effective professional feedback and debriefing, and some
flexibility in the on-call schedule. The Residential Support Counsellors (On-call) provide emotional
outs and noisy neighbours, as well as responding to more serious concerns. The work schedule involves
being on-call and available to respond to evening and over-night calls Monday-Friday and 24 hours/day
on weekends and statutory holidays. **The RSC On-call works for one week, then has the following week**
**off of work**. The position also includes the opportunity for weekday and evening programming shifts to
assist with activities such as cooking groups and other life skill groups, and providing additional shift
coverage. Residential Support Counsellors (On-call) must be able to physically respond to either program
site within ½ hour and must have unrestricted access to a personal vehicle while on call and have a full
class 5 driver’s licence**.**

**Responsibilities**:

- Respond immediately to after-hours calls from residents
- Build relationships with and serve as a model and resource for program youth
- Assist clients in accessing community resources, supports and services
- Support the well-being of clients and provide solution-focused counselling
- Communicate/consult with relevant service providers and other professionals
- Maintain current and accurate records and complete reports as required
- Assist with the facilitation of group programming
- Operate within the programs’ operational budgets
- Participate in meetings as necessary and perform other duties as required

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**Qualifications/Certifications**:

- Relevant post-secondary education (minimum of a 2-year diploma; 4-year degree in Social

Services preferred) or an equivalent combination of education and experience
- Work experience with youth and young parents preferred
- Knowledge of MCFD protection policy
- Knowledge of relevant community resources and referral processes preferred (will train)
- Current Standard First Aid and CPR C required
- Possess a full BC Drivers’ License (Class 5) with adequate insurance, a clean Drivers

Abstract and unrestricted access to a reliable vehicle required
o The Y will cover the additional cost of “Business Use” coverage (the cost over standard
coverage fees)
- Clean Police/RCMP Criminal Record Check with Vulnerable Sector Screening required
- The YMCA-YWCA has implemented a mandatory COVID-19 vaccination policy requiring all staff

and volunteers to be fully vaccinated***

**Competencies**:

- Commitment to organization vision and values - demonstrates and promotes a personal

understanding of and appreciation for the mission, vision and values of the YMCA-YWCA
- Strong communication skills - engages effectively with participants, co-workers and other

stakeholders
- Service orientation
- Integrity - demonstrates responsible behavior at all times and maintains high ethical standards
- Health and Safety - demonstrates a working knowledge of health and safety policies and procedures

and ensures their implementation
- Team work - encourages cooperation and shares best practices, works collaboratively
- Commitment to health and safety
- Ability to use clear judgement and sound problem solving in crisis situations

**To Apply**:Please send a cover letter and resume to:
Human Resources

YMCA-YWCA of Vancouver Island

**_Please Note: _**

**_2. Please indicate in your cover letter how you heard about this position. _**
- The YMCA-YWCA of Vancouver Island is an equal opportunity employer. _

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