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IT Assistant

3 weeks ago

Toronto, Canada Fogler, Rubinoff LLP Full time

**IT Assistant (3-Month Contract)**

We are seeking a temporary **IT Assistant** to support our busy Information Technology Department. This **fully on-site role** will provide day-to-day first-level technical support to employees across the firm.

**Terms**:

- Temporary contract ending **November 30, 2025**:

- Possibility of extension
- **On-site position** located downtown Toronto

**Duties and Responsibilities**:

- Support IT project activities, including:

- Inventory & Asset Tracking - Receive and verify hardware deliveries; log serial numbers and details in the asset management system.
- Hardware Rollout - Assist with delivery, installation, and setup of new and existing devices.
- Provide technical troubleshooting for hardware, software, and connectivity (office and remote); escalate when needed.
- Assist with computer deployment and onboarding of new users.
- Support audio/video meetings and boardroom conferencing equipment.
- Complete documentation of issues, resolutions, and procedures.
- Perform other related duties as required.

**Qualifications**:

- 1-2 years of IT help desk or technical support experience (education, training, or certifications may be considered).
- Post-secondary education in IT or equivalent combination of experience/certifications.
- Proficiency with Microsoft Windows 11 and Office 365 (Outlook, Word, Excel, PowerPoint, Teams).
- Familiarity with Remote Desktop, VPN solutions, and basic networking (TCP/IP).
- Experience with document management systems (e.g., NetDocuments) is an asset.
- Strong troubleshooting, communication, and customer service skills.
- Ability to work both independently and collaboratively in a team.
- Professional services or legal environment experience is an asset.

**Want to join our FR team?**

**Job Type**: Fixed term contract
Contract length: 3 months

**Experience**:

- IT Support: 1 year (required)

Work Location: In person