Bilingual Customer Service Representative

4 days ago

Winnipeg, Canada Richlu Manufacturing Full time

Richlu Manufacturing, founded in 1939, is a 100% family owned company located in Winnipeg, Canada. We have a history of building extremely durable work wear that has endured the harsh Canadian winters for decades. Our constant improvement policy encourages us to make our great products even better every single day. We are always looking for ways to improve designs, materials and production methods to ensure that our customers receive a great quality garment at a great price.

The Bilingual Customer Service Representative will assist in developing and providing customer solutions including day-to-day transactions, account management, and increased customer services across all channels.

**Key Accountabilities and Responsibilities**:

- Complete accurate transactions in an effective and precise manner with an attention to detail
- Provide a high level of customer service that consistently exceeds expectations and enhances the relationship with the client
- Act as the key individual to provide expert knowledge relating to products and services for new and existing clients
- Adapt and deal effectively with a wide variety of situations and assist with complex customer issues by providing favorable solutions
- Take ownership to resolve issues from the beginning to end and efficiently resolve issues during the first contact
- Actively listen to customers and offer solutions (products and services) which cater to customer needs
- Assist with the development and implementation of programs specific to various campaigns throughout the year
- Provide recommendations for improvements and participate in process improvement initiatives
- Special projects as assigned by the Customer Service Lead

**Required Skills / Abilities**:

- Strong work ethic and positive team attitude
- Ensures and maintains client satisfaction with the product and services offered
- Clearly conveys information using the tools necessary, engaging the audience to ensure the message is delivered and understood, creating a positive customer experience with confidence and respect
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse environment
- Able to deal with people sensitively, tactfully, diplomatically and professionally at all times
- Preserves effectiveness, drive and focus for extended periods of time, while maintaining composure in stressful or adverse situations
- Proficiency in Microsoft Office
- Bilingual (French and English)

**Required Qualifications**:

- Minimum 3-5 years of experience in customer service with proven track record in handling multiple tasks and priorities

**Education**:

- College diploma or equivalent experience required

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
All necessary COVID policies, procedures and precautions in place to keep employees safe.

Work Location: One location

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