Drop-in Program Facilitator

**JOB SUMMARY**:
**ABOUT WISH**

**DUTIES AND RESPONSIBILITIES**:

- Supports the effective functioning of the Drop-In centre by communicating effectively with participants and taking the lead on crisis de-escalation that may occur with sound judgement.
- Ensure all shift policies and procedures are consistently maintained and that shift tasks are completed.
- Provide support to a constant flow of participants through basic needs services such as food, showers, first aid supplies, donations and other WISH programming. Provide participants with referrals to services and supports outside of WISH within the DTES community.
- Provide leadership, coaching, guidance to shift mates, volunteers and visiting programs in the Drop-In and work with the Drop-In leadership team to provide input and feedback for centre policy and ban recommendations.
- Support participant services by helping to orient new staff and volunteers, sharing knowledge of program policies, and modelling effective practices on shift. Ensure shift statistics, inventory and any critical incident reports are completed and submitted to Drop-In leadership.
- Ensure shift participant logs are completed and posted, while ensuring any ban recommendations are discussed with the leadership team before finalization.
- Facilitate shift debriefs with the team at the end of the shift and liaise with other Program Facilitators in the crossover of shifts.
- Communicate regularly with the Drop-In leadership team regarding shift issues, inventory needs, participant issues, and general updates.
- Attend staff meetings, and strategic planning meetings as required.
- Assisting with meal preparation, serving, and kitchen clean-up as needed.
- Perform necessary domestic duties (i.e. dishes, laundry, cleaning, sweeping, and mopping etc) to the extent that it is required at open, close, and throughout all shifts.
- Work with participants to determine their needs in the community and provide referrals to target services and programs, both within WISH and to external organizations.
- Accept physical donations from community members, interact with them positively, and transfer the donations into the storage areas.
- Perform basic first aid duties as required and respond to critical incidents to maintain the safety of all staff, participants, and volunteers in the space.
- Provide appropriate advocacy and support to the participants by supplying information and referrals.
- Maintain positive and constructive working relationships with coworkers through teamwork, collaboration, and debriefing.
- Other duties as required.

**QUALIFICATIONS**:
**Education and Knowledge**:

- Certificate in a related human / social service field
- Knowledge and understanding of Indigenous peoples and the legacy of colonization, the Residential school system, the 60’s Scoop, and lasting cyclical trauma.
- Knowledge of gender diversity and trans-inclusivity.
- Knowledge of WISH programs and overall operations.

**Training and Experience**:

- 2 years working in front line social services in the Downtown Eastside or similar community. Or an equivalent combination of education, training, experience, and lived experience.

**Additional Requirements**:

- Demonstrated leadership skills and ability to model appropriate supportive approaches.
- Practices an anti-oppressive, feminist approach to supporting marginalized people
- Maintain healthy workplace boundaries.
- Strong skills in conflict resolution, de-escalation, and problem-solving.
- Excellent oral and written communication skills, including the ability to work in a respectful and cooperative manner with supervisors, co-workers and participants.
- Possess a demonstrated ability to support vulnerable communities compassionately and non-judgmentally.
- Possess strong collaboration and empathetic communication skills.
- Ability to respond to emergencies and proven experience in crisis de-escalation techniques.
- Hard-worker, self-starter and able to work as part of a team.

**Compensation & Work Environment**
- $31.82 per hour
- Paid sick days
- 14 recognized stat holidays per year
- Regular PT employees working over 20 hours per week are eligible for benefits enrollment as detailed by the Collective Agreement, premiums are covered entirely by WISH
- Casual employees receive a pay benefit of 10.6% in lieu of vacation and stat earned pay
- Unionized position (CUPE Local 1936)

**Job Types**: Permanent, Casual

Pay: From $31.82 per hour

**Benefits**:

- Casual dress
- Flexible schedule

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person