Drop-in Centre Manager

**Job Title**: Drop-In Centre Manager
**Location**: Vancouver, BC
**Reports To**: Director of Programs, Senior Manager of Direct Services
**Position Type**: Full-Time, Permanent

**About WISH Drop-In Centre Society**

**Job Summary**

**KEY RESPONSIBILITIES**

**Program Leadership & Operations**:

- Oversee the daily operation of the Drop-In Centre, ensuring a safe, inclusive, and welcoming space for participants.
- Provide leadership and support to staff and volunteers working in the Drop-In Centre.
- Maintain strong communication and coordination with other WISH departments and partner organizations.
- Managing the approved Drop-in budget; participating in quarterly budgetary reviews in collaboration with the Director of Programs and the Senior Manager of Direct Services. Tracking Drop-in expenses by maintaining up-to-date petty cash and expense reports.
- Oversees planned or purchased equipment, appliances, supplies and services for the Drop-in Centre.
- In collaboration with the Kitchen Manager, ensures timely and efficient meal delivery to Drop-in participants.
- Work in conjunction with the Development Team to secure donations and sponsorships for the Drop-In Centre.
- Collaborate with the Workplace & Facilities Manager to ensure maintenance of equipment, furniture, and facilities of the Drop-In space as well as procurement of supplies and physical donations.

**Staff Management & Supervision**:

- Recruit, train, supervise, and support Drop-In Centre staff, ensuring alignment with trauma-informed and anti-oppressive practices.
- Conduct regular performance evaluations and team-building activities.
- Manage the operations of the Drop-In program, and a team of approximately 10 unionized Drop-In frontline staff.
- Establish and proactively maintain healthy, collaborative, constructive, and supportive working relationships with all Drop-In staff, volunteers, community partners, contractors and participants.
- Develop, plan, organize, direct, and implement activities and programs out of the Drop-in Centre.
- Provide on-site support, and/or follow-up with staff, volunteers and participants by debriefing and problem-solving in the Drop-in centre during opening hours.
- Actively participate in the recruitment, orientation, training, retention, evaluations and performance management of Drop-In program staff, alongside WISH’s People and Culture Manager.
- Develop the monthly schedule, approve vacations, track seniority, employment status and employee accruals in collaboration with HR.
- Being available for on-call duty at all hours to respond to any emergencies that impact the program, including but not limited to operational emergencies, staffing shortages, safety concerns and critical incidents.
- Complete all administrative payroll tasks for the program including processing timesheets, responding to payroll inquiries and processing needed payouts in a timely manner.
- Ensuring all employee files are accurate and up-to-date, including employee contact information, training deadlines, accommodations, leaves of absence, transfers and promotions, etc.

**Strategic Planning & Advocacy Alignment**:

- Work collaboratively with the Director of Programs to support the strategic growth and direction of the Drop-In Centre.
- Compile, analyze, and submit statistics and reports related to Drop-In services, for internal program development/assessment purposes and to relevant funders.
- Research and provide staff with information regarding relevant and appropriate community services and supports for participants. Procure learning and training opportunities regarding community resources for frontline staff.
- Provide relevant and appropriate advocacy and support to participants who access WISH while maintaining Drop-In policies and Code of Conduct as it pertains to ban recommendations and re - integration.
- Receive and process submissions of participant complaints; when appropriate, triage concerns and conflicts and produce an action plan to resolve complaints.
- Liaise with, and develop partnerships with relevant stakeholders, funders, policy makers and vendors.

**Community Engagement & Relationship Building**:

- Develop and maintain partnerships with community organizations, health services, and other stakeholders.
- Represent WISH at relevant community meetings, advocacy tables, and sector events.
- Prepare and hold monthly DI Program Coordinator meetings; gather updates, produce meeting minutes and create program delivery plans for the month.
- Prepare and chair regular monthly Drop-In staff meetings; represent the Drop-In at regular and ad hoc planning/programming meetings.

**Administration & Facilities**:

- Maintain a strong understanding of the Community Social Services Collective Agreement to ensure compliance. Maintain a proactive approach to adhering to non-negotiable provisions and deadlines in the Collective Agreement.
- Maintain a strong and positive working relationship with CUPE local 1936, including w