Customer Service Representative

1 day ago

Guelph, Canada ISB Global Full time

**ISB Global Services - **_Defining Tomorrow With Information Today_

ISB Global Services (ISB) is a trusted provider of background checks, driver qualification systems, supply chain security programs, insurance technology (insurtech), insurance-related documents and insurance-specific investigative services for small, medium and large-sized institutions.

**ISB is looking for a new Information Specialist to join is Awesome Team**

**Job Types**: Full-time, 6 month Contract with the potential of moving into a permanent position

Office Location: Guelph, ON

**Information Specialist Responsibilities**:

- Processing orders of documents for Insurance claim purposes.
- Ensure accuracy of reports/results being sent to the client.
- Maintaining a high level of professionalism with ISB clients and vendors across North America
- Answering incoming telephone calls with a high level of customer service
- Process mail (manual or electronic) promptly
- Ensure monthly and yearly goals and expectations are met
- Attend meetings, training, seminars, and events assigned by the Team Lead and/or Operations Manager

**Information Specialist Requirements**:

- High school diploma or associate’s degree
- Experience as an fast-paced setting office
- Ability to work well under limited supervision
- Warm personality with strong communication skills
- Pro-active (can-do) attitude
- Ability to operate Microsoft Office (specifically Outlook)
- Multitasking, Problem-solver, Quick Learner
- Inbound calls/call centre experience
- Customer care (preferably 2 years in a call center or admin typed environment)

**Bonus**:

- Great regional knowledge (within Ontario)
- Bilingual English/French

Dalton First Financial Inc. is a privately funded holding company with a portfolio of companies that specialize in the provision of Crisis Management & Response services to both local and global companies and governments. The company is focused on growth through the acquisitions of security, disaster, technology, software, and media-related entities in the start-up to the middle market size range. The companies in the current portfolio represent the strongest brands in their respective space and were selected specifically for their long-term growth opportunities.

Our Core Values define our group of companies, and we demonstrate this through the following:
**INTEGRITY** We promote a culture of operating each day with honesty, strong moral principles and trust.

**ACCOUNTABILITY** The ability of our staff and organization to work diligently in unison to honor all our commitments. We will all take individual responsibility for our work and culture and promptly correct mistakes to the greatest extent possible. If it is to be, it’s up to me.

**COMMITMENT** We are committed to our clients, employees, and brands to provide an unparalleled employee and client experience all within a safe & healthy work environment, anchored on mutual respect and dignity.

**COMMUNICATION** We believe in an open and honest reciprocal communication process where we all commit to providing and accepting constant and consistent feedback and communicating to all through open and honest dialogue.

**CUSTOMER FOCUSED** We promote a relentless pursuit of first in class exceptional customer service - go beyond - treat clients like family, our future success depends on it

Type d'emploi : Temps Plein

Salaire : à partir de 39 500,00$ par an

Horaires de travail:

- 8 Heures

Lieu du poste : Télétravail hybride à Guelph, ON

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