Tech Support Associate

2 weeks ago

Burlington, Canada Endress+Hauser Canada Ltd. Full time

Based in any Burlington or Montreal, the tech support specialist provides technical support for customers, Endress+Hauser and all affiliated companies and partners via in person and all digital platforms available to ensure a smooth and enjoyable customer experience. Interface with the production centres and take on technical customer complaints to ensure expedient and satisfactory solution for all as necessary.

**Roles + Responsibilities
- Provide support and create knowledge on E+H products, solutions and software
- Support in the review of customer training materials created by training manager
- Interface with cross functional work teams including sales, projects, service and product management
- Work closely with the production centres to identify and resolve product issures and opportunities.
- Ability to support and resolve customer complaints in collaboration with sales and service
- Provide coaching and mentoring to all technicians utilizing consultative methodology
- Ride a longs with technicians to observe things related to customer experience and brand and strategy alignment
- Participate in mentoring newly onboarded technicians (on-site/remote) as consultan

**Qualification + Profile
- Diploma in Instrumentation Engineering or similar
- Field experience within and instrumentation related role
- Able to work in a fast paced environment
- Strong customer service skills
- Must be fluently bilingual in English and French

**Benefits + Perks
- Unique and amazing culture
- Wide variety of training opportunities
- New Leed Gold/Net Zero Energy/Net Zero Carbon customer experience building

**Contact us + Apply

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