Grocery Department Associate

As a **Grocery Department Associate** at Sunterra Market, you are a steward of freshness, quality, and the vibrant spirit of our market. You help bring our vision to life by curating an exceptional grocery experience—where every guest is welcomed by well-stocked shelves, appealing displays, and the convenience of everyday essentials. At Sunterra, we blend culinary excellence with everyday convenience, offering sustainable, locally sourced, and gourmet products to customers who value quality, freshness, and care.

This is a hands-on role focused on merchandising, cleanliness, and customer engagement. You will assist with stocking, product rotation, and maintaining department standards, all while embodying Sunterra’s values of honesty, integrity, pride, care, people, and community.

If you’re passionate about food, enjoy working in a fast-paced retail environment, and take pride in doing great work, this is your opportunity to grow with a company that values quality and care.

**Duties & Responsibilities**

**Department Operations**
- Stock shelves and displays with grocery items, ensuring they are front-facing and visually appealing.
- Rotate products and remove expired or damaged items to maintain freshness and quality.
- Maintain accurate signage and pricing throughout the department.
- Organize and manage back stock to ensure easy access and inventory accuracy.
- Create attractive displays that reflect Sunterra’s merchandising standards.
- Operate and sanitize grocery equipment safely and properly.
- Maintain cleanliness of the grocery department, including sweeping floors and completing sanitization logs.

**Customer Service**
- Provide friendly and knowledgeable assistance to customers regarding product locations and inquiries.
- Select appropriate substitute products for customers when needed.
- Answer department phone calls and respond to pages promptly and professionally.
- Contribute to a welcoming and informative shopping experience.

**Sales & Merchandising**
- Assist with the execution of merchandising plans and seasonal promotions.
- Support the sampling program by keeping sample areas clean, stocked, and inviting.
- Stay informed about new products and help with their placement and presentation.

**Cross-Functional Support**
- Assist with Stockperson duties as needed, including bagging groceries and walk-outs.
- Support the online grocery ordering department by fulfilling orders and shopping cross-departmentally.
- Follow and comply with all applicable health and sanitation procedures and safe work practices.

**Qualifications**
- Experience in grocery or retail operations preferred.
- Strong attention to detail and organizational skills.
- Excellent communication and customer service abilities.
- Ability to work independently and as part of a team.
- WHMIS and Food Safety Certification required (training provided by Sunterra).

**Working Conditions**
- Standing and walking for extended periods.
- Repetitive lifting of items up to 40 lbs (team lift required for heavier items).
- Exposure to temperature variations in storage and refrigerated areas.
- Use of ladders, box cutters, and other grocery equipment.
- May require bending, reaching, and working in tight spaces.

*Full-time and part-time Team Members will receive a discount of 50% off selected prepared foods when enjoyed in-store (these items vary by location) and a general discount on all groceries in-store and the café *
- The seeds of Sunterra took root on the Price family farm over fifty years ago in Acme, AB. With gratitude for land that has been in their family for decades, the Price family decided to name their company after the very things that helped nourish their business - the sun and the earth - and Sunterra was born._
- **Join our growing Sunterra Family and be part of a team where your contributions are valued and makes the difference. Just like finishing a hard day's work on the farm, working for Sunterra will provide you with a sense of ownership, pride, and the satisfaction of a job well done. Expand your skills and feel a sense of belonging and fulfillment. With your passion and care help, create unforgettable experiences for our customers through exceptional service and high-quality products.**_
- Roll up your sleeves and apply_

Pay: From $15.00 per hour

**Benefits**:

- Discounted or free food
- Store discount

**Experience**:

- Customer service: 1 year (required)

Work Location: In person