Grocery Associate

**Welcome to Amaranth, where we’re not just about providing stellar customer service, we’re on a mission to craft an exceptional experience.**

**Imagine a workplace where community, wellness, and purpose come together.**
At Amaranth, we’re growing across Alberta and looking for team members who share our passion for healthy living, sustainability, and great service.

As a Grocery Associate, you’ll help keep our department running smoothly by receiving and stocking products, maintaining accurate rotation, and ensuring shelves, coolers, and freezers are well-stocked and organized. You’ll provide friendly, informed service to customers, assist at the till when needed, and help maintain a clean, safe store environment.

We’re seeking someone with a positive, team-focused attitude, strong attention to detail, and the flexibility to thrive in a fast-paced retail setting.

**JOB DESCRIPTION**

**Grocery Clerk**
**Department**: Grocery
**Reports To**: Grocery Lead, Store Manager

**Primary Purpose**:The Grocery Clerk is responsible for supporting the Grocery Department’s daily operations. Duties may include support to Grocery Department team members; receiving and verifying shipments primarily in Grocery and in other departments during peak times; picking transfers; stocking shelves, over stock and down stock rotation, posting invoices to database system; stocking shelves, coolers and freezers maintaining store cleanliness; processing customer transactions, and providing friendly, attentive and efficient customer service.

**Time Requirements**:

- Full-Time hourly position.
- Employee is entitled to a 30 minute unpaid meal break for all shifts longer than 5 consecutive hours.
- Must have a flexible working availability - willing to work days, evenings and weekends and assist with shift coverage as needed.

**Duties and Responsibilities**:
**Customer Service and Teamwork**
- Proactively engage customers to ensure unparalleled customer service ensuring we do everything we can to bring better health to our customers.
- Respond to customer questions and provide assistance or when necessary employ the appropriate department representative to provide assistance.
- Assist customers with product inquiries, share product knowledge and take customers to the location of product directly.
- Be knowledgeable about, and advise customers of current store promotions and programs.
- Ensure daily department checklists are being followed and completed.

**POS and Frontline Service**
- Efficiently and accurately process customer transactions through the use of applicable POS functions.
- Keep the till area clean, well-stocked and organized.
- Engage with customers and educate them on upcoming sales days, current promotions and new products in store.
- Assist department employees on POS operations and provide ongoing support for POS operations ensuring operating procedures are being followed accordingly.

**Receiving/Stocking**
- Physically receive and verify shipments.
- Received stock is delivered on floor in a timely manner, placed accordingly, rotated by correct best before dates and rotated with down stock.
- Ensure price tags match product when stocking.
- Face product within 3 feet of product being stocked.
- Manage back-stock in a proactive and team oriented manner.

**Credits**
- Manage damaged or mis-shipped products in a timely manner by requesting and following up on credits as necessary.
- Review Outstanding Credit report and follow up accordingly.

**Special Orders**
- Create Customer special orders for grocery items.
- Once a special order arrives in store, ensure the customer who placed the special order is contacted initially and weekly thereafter until the 4th week where appropriate action is taken if not picked up.
- Review invoices or check with the vendor directly if a special order is “no filled” and advise the customer of delay.
- Maintain “on-hold” status of items in the database system.

**Transfers**
- Respond to Pick Requests from other locations in an accurate and timely manner, maintaining an orderly transfer area.
- Process incoming transfers from other stores in an accurate and timely manner, following-up on errors with the appropriate location immediately.

**Leadership**
- Strive to improve personal performance each and every day.
- Commitment to maintaining a positive attitude and approaching challenges in a pro-active and problem-solving manner.
- Motivated to learn and develop skills for future growth opportunities.

**Store Maintenance**
- Ability to support in mopping the store floor.
- Assist in daily cleaning duties.

**Qualifications and Attributes**:

- Excellent communication skills and willingness to work as part of a team.
- Intermediate computer skills with an emphasis in database operation.
- Ability to follow instructions and procedures.
- Ability to work with a flexible attitude in a dynamic environment.
- Excellent organization and interpersonal skills.
- Knowledge of organic and natu