Customer Service Supervisor

3 days ago

Mississauga, Canada BakeMark Full time

When it comes to baking, BakeMark has its own secret ingredient: a team of passionate talented employees. For over 100 years, BakeMark has stood for excellence in quality and service, for our customers, our stakeholders and our colleagues. We attribute our success to our colleagues and their contributions towards meeting the needs of our customers and stakeholders. We shall share our values and ways of working. We are passionate about the baking industry. We excel at creating strong partnerships within the company and with our loyal customers. We love to innovate and thrive to manufacture and deliver performing bakery products and world-class customer service.
With over 100 years of service to the baking industry, BakeMark is recognized as an industry leader and trusted partner for quality bakery ingredients, products, supplies and service. BakeMark is a manufacturer and distributor with 23 branches conveniently-located across the U.S.
At BakeMark we appreciate our employees and their families and offer a competitive pay and a full suite of benefits:

- Competitive Compensation
- Health, Dental, Vision & Life Insurance (Comprehensive healthcare benefits package, with many coverage options at a very low employee cost)
- 401K (generous retirement benefits) with a Company Match
- Paid Holidays and Paid Time Off

ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist General Manager as appropriate and in report preparation Directly manages Inside Sales representatives and Customer Service teams Developing and executing Inside Sales representatives annual sales budgets Supporting and executing Traditional Trade sales initiatives Updating and assigning hourly labor schedules in e-time Training and developing staff Completion of associate mid
- year and annual performance appraisals.
Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated. Other duties may be assigned to meet company goals.
SUPERVISORY RESPONSIBILITIES
- Carries out supervisory responsibilities as a member of Branch staff, in accordance with Company policies and applicable laws.
- Directly supervises non-exempt administrative employees.
- Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; developing direct reports; rewarding and disciplining associates; addressing complaints and resolving problems.
- Strong leadership skills.
- Ability to supervise others.
- Strong PC skills including Excel, Access and Word.
- Able to handle information requests in a timely fashion.
- Able to organize work to meet deadlines.
- Ability to work in a team environment.

BakeMark is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable state and federal laws, on the basis of race, color, religion, gender, sexual orientation, marital status, national origin, ancestry, disability, medical condition, age or any other basis prohibited by law.

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