Scheduler/dispatcher

5 days ago

Cambridge, Canada TRH Services Full time

**Company Overview**: Join our dynamic team at TRH Services, a leading provider of biomedical services across Canada. We pride ourselves on delivering exceptional service to our customers while fostering a positive and collaborative work environment. As we continue to grow, we're seeking a skilled Dispatcher to join our team and play a crucial role in ensuring seamless communication and coordination between our customers and technical team.

**Job Details**: As a Dispatcher at TRH Services, you will be responsible for efficiently managing customer communications, scheduling appointments, and supporting the coordination of on-site work by our technical team. Key responsibilities include:

- Sending quotations and contracts to customers for required on-site work, ensuring accuracy and timely delivery.
- Scheduling and confirming appointments for our technical team, considering geographical locations and technical abilities.
- Adding customer information to our system and maintaining accurate records in our CRM.
- Collaborating with our current team to ensure jobs are booked in a timely and accurate manner.
- Utilizing Google Workspace and Microsoft products for effective communication and task management.

**Requirements**: To succeed in this role, you must possess the following qualifications:

- Previous experience in scheduling or dispatching roles, preferably in a similar industry.
- Strong communication skills, with the ability to interact professionally with customers and internal teams.
- Excellent organizational skills and attention to detail to ensure accuracy in scheduling and record-keeping.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Adaptability and problem-solving skills to address scheduling conflicts and customer inquiries.

**Benefits**:

- Competitive salary
- Comprehensive benefits package
- Opportunities for career growth and development
- Supportive and collaborative work environment
- RSP Matching up to 4%

Pay: $40,972.46-$62,483.90 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Cambridge, ON N3H 4R7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Can you walk me through your process for scheduling work in a previous role? Specifically, how did you prioritize tasks, allocate resources, and manage any unforeseen challenges or conflicts that arose during the scheduling process?

**Education**:

- DCS / DEC (preferred)

**Experience**:

- dispatching: 1 year (preferred)

Work Location: In person

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