Coordinator, Visit Validation

2 weeks ago

Hamilton, Canada CBI Home Health Full time

**Coordinator, Visit Validation (3 positions open - one each for 6 months contract, 9 months contract and 1 year contract)**

The Validation Coordinator is responsible for visit approval, validation and late visit monitoring processes within our organization. The Validation Coordinator works collaboratively in a team environment and communicates effectively with all members of the team on a regular basis.

**KEY RESPONSIBILITIES/ACCOUNTABILITIES**

  • Approve field employee visits promptly in a time-sensitive environment to ensure compliance with payroll deadlines.
  • Conduct follow-up procedures for visits that have been rejected.
  • Prepare all necessary reporting documents in a timely and accurate manner.
  • Work with an awareness of health and safety and cooperate towards improved health and safety conditions at work
  • Ensure all field staff are compliant with completing their visits and meeting thresholds as required.
  • Follow up with clients to ensure care was completed
  • Prepare all required reporting documents in a timely fashion to Care Managers and Supervisors for follow up as required

**OUTCOMES**

  • Stakeholder satisfaction meets or exceeds goals
  • Patient and family complaints or concerns are appropriately managed or escalated
  • Data audits reflect accuracy, attention to policy and procedure and completeness of the record with respect to communication and coordination activities
  • Data audits reflect accuracy, attention to policy and procedure and completeness of the record with respect to health and safety
  • Identified safety risks are appropriately managed or escalated
  • Mitigation of missed care

**KNOWLEDGE, EDUCATION AND EXPERIENCE**

  • Minimum Grade 12 education
  • Minimum 2 years of experience in customer service, scheduling and/or coordination
  • Computer skills - Microsoft Office Suite, ability to use and utilize scheduling systems : AlayaCare & Procura
  • Be able to work a **Full-time Monday to Friday 8:30 am to 4:30 pm** work schedule in office

**TECHNICAL AND INTERPERSONAL SKILLS**

  • Strong interpersonal skills
  • Ability to multi-task
  • Attention to detail
  • Excellent verbal and written communication skills
  • Excellent time management and organizational skills
  • Excellent listening and observational skills
  • Customer Service

**Join us at CBI Home Health - Because Your Care Matters**.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.

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