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Lead Host The Pearle Hotel
3 hours ago
The Pearle Hotel & Spa - Burlington’s premier luxury hotel and spa is located on the stunning shores of Lake Ontario. Founded by the Ciancone family in 1936, Pearle Hospitality prides itself on providing guests with genuine and thoughtful experiences.
- **Our vision is to create positive human connection and we do so by living our values; Collaboration, Kindness, Quality and Perseverance.**_
The Lead Host is an essential and dynamic member of the Front of House Team, dedicated to delivering thoughtful and genuine hospitality in a high-end restaurant environment. This role is pivotal in crafting unforgettable dining experiences for our guests by ensuring service excellence and elevating the guest service journey.
Possesses a genuine passion for hospitality and guest service, thrives in a fast-paced, high-energy environment, and demonstrates excellent communication and interpersonal skills. They have a keen eye for detail and a commitment to service excellence, work well in a team-oriented setting, and collaborate effectively with colleagues. Adaptability, the ability to handle various tasks and challenges with grace, a positive attitude, and a proactive approach to their work are also essential qualities
**Key Accountabilities**
- Ensure the front entrance, lobby, and guest areas are clean, tidy, and welcoming at all times, maintaining high standards throughout the shift.
- Arrive to work promptly, in full uniform, and prepared with all necessary tools for the job to ensure smooth operations and a positive guest experience.
- Prepare the Host Area with up-to-date reservation information and event details, allowing for accurate guest responses and efficient service.
- Efficiently operate Open Table and Micros software, maintaining smooth guest flow and accurate seating.
- Greet guests warmly upon arrival and escort them to their table, assisting with seating and offering additional help as needed.
- Make quick and thoughtful seating decisions, managing guest expectations, and suggesting appropriate wait times if necessary.
- Provide guests with menus, answer immediate questions, and introduce them to their server, ensuring a smooth transition into the dining experience.
- Accommodate special requests where possible and communicate guest needs to the dining room team to enhance service.
- Demonstrate a sense of urgency while remaining calm and composed during peak periods, seeking out additional tasks during slower periods, such as spot cleaning or table resetting.
- Maintain positive relationships with all team members, management, and guests, demonstrating respect and courtesy at all times.
- Spot clean areas and assist in clearing and resetting tables as required to maintain cleanliness and readiness for the next guest.
- Demonstrate genuine hospitality in all interactions with guests, ensuring their needs are met and their experience is memorable.
- Handle guest inquiries or complaints with professionalism and courtesy, resolving issues promptly to maintain guest satisfaction.
- Foster a welcoming and inclusive atmosphere for all guests, ensuring they feel valued and respected throughout their visit.
- Promote restaurant events, specials, and offerings to guests, enhancing their experience and encouraging repeat business.
- Monitor dining room activity to anticipate guest needs, proactively addressing requests or potential issues.
- Coordinate with servers and the kitchen team to ensure smooth and timely service during all meal periods.
- Attend team meetings, training, and orientation sessions to stay informed of Pearle’s standards and collaborate with colleagues to achieve high levels of work and guest care.
- Maintain punctuality, uniform presentation, and personal hygiene, adhering to Pearle’s policies and remaining calm under pressure.
- Manage lost and found items according to Pearle’s protocol, documenting items and ensuring they are properly handled.
- Act with integrity and professionalism, taking responsibility for decisions and actions, and fostering a collaborative work environment.
- Support and uphold Pearle’s values of quality, kindness, collaboration, and perseverance in every interaction.
- Additional Duties: In addition to the accountabilities listed above, there may be other duties as assigned by your manager. These duties may vary slightly depending on the property
**What we would like you to bring to the position**:
- 2-3+ year experience as a Host
- Strong food and beverage knowledge is an asset
- Guest Service Excellence: A genuine passion for delivering outstanding guest experiences through clear, warm, and effective communication.
- Adaptability & Multi-tasking: Ability to stay calm under pressure, prioritize tasks, and adapt quickly to varying guest needs in a fast-paced environment.
- Organizational Skills: Skilled in managing seating arrangements, reservations, and guest flow, ensuring smooth operations.
- Teamwork & Collaboration: Works effectively with servers, chefs, and
