Events Wedding Concierge The Pearle Hotel

The Wedding Concierge ensures a seamless and memorable experience for wedding couples and their guests by coordinating event details and providing exceptional service. Acting as a liaison between the couple, event staff, and vendors, they oversee timing, set-up, and service to ensure all aspects align with the couple’s vision and Pearle’s high standards. They anticipate needs, solve challenges proactively, and maintain open communication to create a stress-free and enjoyable atmosphere. With a commitment to hospitality, professionalism, and meticulous attention to detail, they play a key role in executing flawless celebrations.

A detail-oriented and proactive hospitality professional with a passion for delivering exceptional guest experiences. They excel in high-pressure environments, demonstrating strong organizational skills, problem-solving abilities, and the ability to anticipate and address challenges seamlessly. With outstanding communication and interpersonal skills, they build rapport with couples, guests, and vendors while maintaining professionalism and poise. A natural leader and team player, they are adaptable, solution-focused, and committed to upholding Pearle’s high service standards through every stage of the event.

**Key Accountabilities**:

- Act as a leader of the event, coordinating with the Maître D and other event staff to ensure flawless execution and service.
- Arrive to work promptly, well-presented in dress code with all tools for the job.
- Prepare by reviewing upcoming contracts and ensuring all necessary details are understood.
- Prepare the bridal suite, ensuring the area is clean, tidy, and ready for the bridal party’s arrival.
- Review chapel, cocktail, and reception room setup with the Maître D and Event Manager to ensure it is set up according to BEO and client instructions.
- Diligently and enthusiastically care for the wedding couple and entire bridal party from the moment they arrive.
- Act as liaison for the bride, day-of contact, or Maid of Honour for all timing, setup, and service matters.
- Coordinate ceremony timing with the Event Manager and chapel coordinator, leading the bridal party to the ceremony and assisting on the photo route following the service.
- Participate in the culinary briefing, communicate efficiently with the Maître D regarding timings, and oversee the service of meals in the event room, ensuring all special requests or allergies are correctly addressed.
- Instruct event staff on service details throughout the event and ensure all details are executed to Pearle standards.
- Provide impeccable service to the head table and family tables throughout the event, conduct regular quality checks, and monitor staff adherence to ongoing table maintenance and room cleanliness.
- Maintain the flow of the event by communicating regularly between the Maître D and wedding couple.
- Lead by example and find creative solutions to any challenges that may arise.
- Assist guests with tear down of their event and ensure all décor is properly dealt with.
- Take down and assist the bridal party or designated individuals to remove décor items at the end of the event.
- Be responsible for properly closing the event and overseeing the appropriate reset of the space.
- Provide management with a detailed event summary at the conclusion of all events.
- Graciously host the bridal party at the ceremony rehearsal, coordinating all timing, music, bridal party, and family throughout while collecting any outstanding details of the event.
- Provide impeccable service and act as host to clients and their guests at wedding menu tastings, answering questions and providing accurate information in a timely manner.
- Take ownership of property cleanliness and be accountable for the team following Pearle’s Health & Safety Policies.
- Willingly accept additional tasks as required for the effective functioning of the work unit and graciously assist others in completing their tasks.
- Communicate Pearle’s core values by demonstrating genuine and thoughtful hospitality in day-to-day duties and motivating the same goal in the team.
- Continually seek ways to provide outstanding service, demonstrating for others how to exceed guests’ expectations.
- Demonstrate a commitment to further developing skills and knowledge.
- Always act with integrity and honesty, taking responsibility for decisions and actions.
- Demonstrate respect and courtesy for all individuals encountered on the job, including management, fellow team members, vendors, and guests.
- Additional Duties: In addition to the accountabilities listed above, there may be other duties as assigned by your manager. These duties may vary slightly depending on the property.

**What we would like you to bring to the position**:

- WHMIS Certification (training provided)
- Smart Serve Certification
- 3+ years of relevant experience
- Attention to Detail: Ensuring every aspect of the event setup and service is perfect.
- Communication Skills: