Collections Analyst

**Our Company**:
At Beanfield, we are about building communities, not just networks. For over 35 years, we have been proud to build, own, and operate an extensive & robust fibre-optic network throughout Toronto, Montreal, and Vancouver. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work.

Founded in the underserved Toronto neighbourhood of Liberty Village, we've always understood the importance of connection. That's why we committed ourselves to building a fibre-optic network throughout the community and have continued to expand our network ever since.

Now with over 450 employees, we continue to deploy our own independent construction, fibre splicing, installation, network operations and support teams. Our services are delivered to over thousands of commercial and residential service addresses using Beanfield owned facilities.

**Position Summary**:
The Collections Analyst will be working to ensure timely payment of outstanding invoices and minimizing accounts receivable delinquency. This role will be working and collaborating with various stakeholders, including customers, sales teams, and internal departments. **This position can be based out of Toronto or Montreal Office.**

**What you’ll be doing**:

- Monitor and manage the organization's accounts receivable portfolio. This includes tracking outstanding invoices, identifying delinquent accounts, and prioritizing collections activities.
- Maintain regular communication with customers regarding their outstanding balances, payment obligations, and any issues impacting payment. Provide excellent customer service while effectively managing collections efforts.
- Process payments received from customers, allocate payments to the appropriate invoices, and update accounting records accordingly. Ensure accuracy and completeness of payment postings.
- Keep detailed records of collections activities, including communication with customers, payment agreements, and collections outcomes.
- Prepare regular reports on accounts receivable aging, collections performance, and other relevant metrics for management review.
- Investigate and resolve billing discrepancies, disputes, and other issues impacting timely payment with the assistance of the billing team.
- Work closely with internal stakeholders, such as sales and customer service teams, to address customer concerns and facilitate resolution.
- Identify opportunities to streamline collections processes, improve efficiency, and enhance collections effectiveness. Collaborate with cross-functional teams to implement process improvements and best practices.

**What we’re looking for**:

- Bilingual French and English is required.
- 2+ years of relevant work experience in finance, accounting, business administration, or a related field.
- Proficiency in using accounting software, Microsoft Excel, and other relevant tools for collections and reporting.
- Proven experience in collections, accounts receivable management, or related financial roles.
- Strong understanding of accounting principles and practices related to accounts receivable.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
- Attention to detail and accuracy in managing financial transactions and documentation.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- SAP and MAC OS experience an asset.
- This position can be based out of Toronto or Montreal Office.

**What's in it for you?**
- Competitive base salary plus uncapped commissions and incentives.
- Permanent, full-time position.
- A comprehensive group insurance plan - medical, dental, vision care with health and lifestyle spending accounts.
- A fantastic parental leave top-up program.
- Multiple wellness and mental health programs and resources to help you thrive.
- Support for professional and career development.
- Multiple employee resource groups to get involved with
- A dog-friendly office so you can bring your own companion and enjoy doggy cuddles

**Diversity, Inclusion, & Equity and Accessibility**

**French Translations**

**Résumé du poste**:
L'analyste du recouvrement s'efforcera d'assurer le paiement en temps opportun des factures impayées et de minimiser les défauts de paiement des comptes débiteurs. Ce rôle consistera à travailler et à collaborer avec diverses parties prenantes, notamment les clients, les équipes commerciales et les services internes. **Ce poste peut être basé à partir du bureau de Toronto ou de Montréal.**

**Ce que vous ferez**:

- Surveiller et gérer le portefeuille des comptes clients de l'organisation. Cela inclut le suivi des factures impayées, l’identification des comptes en souffrance