Customer Service Representative

2 weeks ago

Naicam, Canada CMI Terminal Full time

**CMI Terminal is currently seeking a Full-time Customer Service Representative**

As an entry level Customer Service Representative, you will be responsible for procuring grain products by building relationships directly with farm customers within a geographical area. The Customer Service Representative adds value to both CMI Terminal and farm customers through educating and delivering information on grain marketing and contract programs that will maximize their business operations.

**Duties and responsibilities**
- Negotiate grain contracts from a defined client base within a specific area.
- Execute programs within an assigned market center to meet budgeted grain volumes and margins
- Coordinate logistics of contracts and related administrative requirements
- Maintain and analyze a database of customer profiles
- Analyze current and future agricultural trends and service needs
- Develop and maintain effective business relationships with current and potential customers
- Contact producers regarding customer strategies to increase awareness of customer/business needs
- Drive and facilitate the competitive grain contracts offered at CMI Terminal Ltd.

**Knowledge and skills**
- Personable and willing to work with diverse and challenging customers
- Excellent communication and negotiation skills
- Honest and works with integrity
- Open to and motivated by change
- Efficient in MS office and experience utilizing relevant computer software programs
- Previous experience in a customer service or sales position
- Basic understanding of the Canadian Grain Industry

**Education and Qualifications**
- Grade 12 Diploma
- Must possess a valid class 5 driver's license
- Experience in agriculture or other sales/customer service function is an asset

**Working Conditions & Benefits**
- Regular schedule; 8am - 5pm with opportunity for overtime during busy season.
- Combination of indoor and outdoor work in various weather conditions
- Comprehensive family-friendly health benefits & RRSP participation after 3 months

Pay: From $26.00 per hour

Expected hours: 40 per week

Work Location: In person

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