Bilingual Group Benefits Implementation Specialist

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The GB Implementation Team is responsible for onboarding new Group Benefits Clients and managing existing Clients’ major plan changes by employing project management skills, processes, and methodology. They work in partnership with Clients, advisors, Business Development, and all internal stakeholders to deliver value-added benefits and superior service.

Reporting to the Manager, GB Implementation, the Group Benefits Implementation Project Manager joins a team of innovative and dynamic individuals who strive to provide exceptional Client service. Capitalizing on sound industry knowledge, the IPM delivers superior service to their various Client and Advisor groups. This role represents Sun Life professionally in Client-facing meetings as well as driving value for our clients and their plan members. Strong relationship management skills are essential in building and maintaining connections with Clients, Advisors and Sun Life’s sales teams.

As a seasoned Implementation Project Manager, you bring a passion for organization, open communication and delivering on your objectives while managing a diverse portfolio of projects.

Main Accountabilities:

- Define and optimize the scope of each project and successfully manage scope-creep
- Create and maintain a detailed project timeline which clearly outlines task assignment & ownership, deliverables and targets allowing for coordinated execution and control
- Proactively manage changes, risks, issues, and actions, utilizing appropriate tools
- Manage Client & Advisor relationships to ensure project delivery expectations are specified and met
- Communicate project updates regularly and effectively to ensure all internal and external stakeholders are kept up to date (meetings, status updates, etc.)
- Lead and collaborate with multi-site project teams using strong leadership, influencing and facilitation skills to coordinate and drive projects to successful completion
- Represent Sun Life at finalist presentations

Competencies:

- Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide
- Minimum 2 years of experience in dealing directly with both internal and external business partners (ie. Clients, Advisors, GB Administration, Business Development, etc.)
- Previous experience with Group Benefits products, services, and systems
- Strong organizational skills and ability to prioritize a wide range of tasks over multiple projects
- Solid knowledge of project management techniques, tools, and methodologies
- Proven experience leading projects & working with multiple teams
- Excellent problem solving and decision-making skills
- High comfort level with Microsoft Word, Excel, PowerPoint, and OneNote
- Strong interpersonal and communication skills
- Ability to develop and maintain strong relationships across the organization at all levels
- Relates well to diverse personality types; a strong listener who easily adapts
- Client centric focus with the ability to see long term outcomes and impacts
- Positive, energetic attitude at all times
- Strong presentation skills

Assets:

- A bachelor’s degree or equivalent business experience
- PMP certification or equivalent work experience
- GBA or CEBS designation
- Lean Six Sigma Green Belt
- Ability to travel to Toronto, Waterloo, Montreal, Vancouver & Calgary as required

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
56,000/56 000 - 93,000/93 000

**Job Category**:
Customer Service / Operations

**Posting End Date**:
01/08/2025