Sales Representative/customer Service
1 week ago
**Job Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience.
**Responsibilities**
- Utilize phone etiquette to maintain a friendly and helpful demeanor
- Analyze customer issues and provide appropriate solutions or escalate as necessary
- Perform data entry tasks accurately to maintain up-to-date customer records
- Assist with sales inquiries and promote products/services effectively
- Collaborate with team members to improve customer service processes
- Maintain knowledge of company products and services to provide accurate information
- General upkeep of the warehouse, showroom and office (Organizing and restocking)
- Provide assistance to your colleagues when needed
**Requirements**:
- Proven experience in customer service or related field is preferred
- Strong communication skills in English; proficiency in French or other languages is a plus
- Excellent phone etiquette and interpersonal skills
- Ability to analyze situations and provide effective solutions promptly
- Proficient in data entry with attention to detail
- A positive attitude with a commitment to delivering outstanding customer service
- Familiarity with CRM tools is preferred
- Self Motivated. If you require micromanagement, please do not apply
Join our team and contribute to creating memorable experiences for our customers
**Job Types**: Full-time, Permanent
Pay: $21.00-$24.00 per hour
Expected hours: 30 - 40 per week
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Phone etiquette: 2 years (required)
- Microsoft Office: 3 years (required)
- Customer service: 2 years (required)
**Language**:
- English (required)
Work Location: In person
Application deadline: 2024-11-05
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