Call Center Agent

7 days ago

Montréal, Canada Transat Tours Canada Full time

Company Description

Be part of the journey

Come aboard a committed and human company that needs you

Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel You will evolve in a stimulating telecommuting environment where team cohesion is paramount. And of course, you will take advantage of our travel benefits to discover our destinations on board the best leisure airline in North America
- 3 weeks of vacation
- 5 floating vacations;
- Group insurance;
- Flexible telecommuting up to 100%;
- Upon hiring, 2 confirmed passes and unlimited standby tickets;
- A dynamic team and a wide variety of tasks and responsibilities;
- The opportunity to grow in a world renowned company.
- Salary of $20.18/hour + bonus

**Job Description**:
Specializing in vacation travel, the contact centres agent will be responsible for answering customer calls for all questions relating to domestic and international flights as well as assisting customers before and during their stays. They have the skills allowing them to find advantageous solutions to sometimes complex situations.

Once they have mastered the tasks related to their functions, it will be possible for the contact centres agent to evolve within the team by adding product skills (packages, hotels, excursions, cars).
- Respond to incoming calls from external customers (B2C) and travel agents (B2B) by demonstrating listening, empathy, and a sincere desire to provide unparalleled service;
- Promote the products of the Transat brand (fare classes, seat selection, luggage, special services, insurance, financing requirements, etc.);
- Assist customers at the airport and at destination;
- Process requests for flight reservations and modifications to existing files;
- Inform and advise customers to finalize sales of packages, flights, à la carte hotels and cars (following the addition of product skills);
- Act as user expert for customers browsing our websites;
- Follow up with clients on ongoing files.

**Additional information**:

- Duration of training: between 12 and 15 days
- Type of training: online
- Location of training: 300 Léo-Pariseau in Montreal or teleworking
- Full time (40h) or part time (30h)
- The agent must be available between 9 p.m. and 8 a.m., 7 days a week.
- The work schedule is confirmed one month in advance (days, evenings, and weekends)

**Qualifications**:

- Experience in customer service or tourism (an asset);
- Experience in a call center environment (an asset);
- Experience in night work (an asset);
- Bilingual (French and English), written and spoken, knowledge of a third language an asset;
- Great ability to adapt to different and constantly evolving computer software;
- Knowledge of reservation systems such as RADIXX, SIREV, TTS, GDS and Datalex (an asset);
- Strong customer service skills;
- Strong organizational skills, thoroughness, and autonomy;
- OPC / TICO certification (an asset);
Additional Information

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