Call Center Manager

2 days ago

Laval, Canada Driven Brands Full time

Company:Driven Brands

We invite you to join us at Driven Brands

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

**JOB DESCRIPTION**:
Duties & Responsabilities:

- Troubleshoots and resolves customer complaints
- Generally oversees the work of at least (2) professional (exempt) individual contributors or supervisors in the tactical execution of a department of sub-department goals.
- Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
- Provides guidance to subordinates within the latitude of established company policies.
- Recommends changes to policies and establishes procedures that affect immediate organization(s).
- Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
- Follows processes and operational policies in selecting methods and techniques for obtaining solutions.
- Acts as advisor to subordinates to meet schedules and/or resolve technical problems.
- Develops and administers schedules, performance requirements; may have budget responsibilities.
- Erroneous decisions or failure to achieve results will add to costs and may impact the short-term goals of the organization.
- Establishes annual goals and manages people, work and outcomes to meet those goals, usually measuring progress and making course corrections on a monthly to quarterly basis; determines and allocates resources.

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