Customer Care Manager
3 days ago
Company Description
**Working at Laura Canada, at the Laval** head office, means working in a stimulating and enriching environment in which everyone can achieve their full potential.** We are a team of passionate people who do not hesitate to roll up their sleeves to help each other and make the company shine coast to coast of Canada.**
- What we offer_
- A stimulating, creative and multicultural environment.
- Training and professional development are at the heart of our concerns.
- A range of wellness benefits depending on the status of the position.
- Recognition programs (Referral Bonus, Discounts and Privileges for our employees, Living our values program, and much more,)
- A real life balance between professional and personal responsibilities.
- Offices that are easily accessible by car, public transport or carpooling.
- Professional services on site (tire change, clothing cleaning service by a professional, etc.).
- Fun and enriching activities that promote integration and sharing throughout the year.
**Job Description**:
Our customer service call center is key to pursue our vision, that is to offer personalized and exemplary service to our customers who purchase our products online or in-store.
- Support, train, and supervise a team of customer care agents;
- Establish standards and key performance indicators (KPI) for the team
- Act as a resource person for complex requests or for strategic decision-making;
- Manage the day-to-day operations of the call center;
- Collaborate with information technology and e-Commerce teams for the continuous improvement of the customer experience;
- Follow reports and issue recommendations in order to take any opportunities to improve the customer experience;
- Various other team and departmental management tasks.
**Qualifications**:
**The people who thrive with us have**:
- 5 years of experience in management and training, customer care in a call center context;
- Be recognized for your exceptional, empathetic and professional customer service;
- Ability to resolve conflict and manage issues by being solution-oriented;
- Perfectly bilingual (French and English) Oral and Written (to respond to clients in both languages);
- Good knowledge of common technological tools, including MS Office, CRM, Web Browser;
Additional Information
**Don't miss this opportunity to join an exceptional team
-
Store Manager
1 week ago
Laval, Canada Store manager Full timeResponsibilities: - Oversee daily operations of the store, ensuring efficient and effective performance - Develop and implement strategies to drive sales and meet revenue targets - Train and develop store staff to provide exceptional customer service - Maintain inventory levels and ensure accurate stock management - Create and execute marketing initiatives...
-
Store Manager
1 week ago
Laval, Canada Store manager Full timeResponsibilities: - Oversee daily operations of the store, ensuring efficient and effective performance - Develop and implement strategies to drive sales and meet revenue targets - Train and develop store staff to provide exceptional customer service - Maintain inventory levels and ensure accurate stock management - Create and execute marketing initiatives...
-
Customer Care Analyst
3 days ago
Laval, Canada Couche-Tard Full time**JOIN OUR TEAM!** **At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday.**You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving...
-
Customer Care Analyst
2 weeks ago
Laval, Canada Couche-Tard Full timeCustomer Care Analyst At Couche‑Tard/Circle K, our mission is simple: to make our customer’s lives a little easier every day. We are a global company with over 16,000 stores in 29 countries, serving almost 9 million customers each day. We care about our people and our communities, and we look for ways to uplift people first. Department: GCN Customer...
-
Customer Care Analyst
4 weeks ago
Laval, Canada Circle K Full timeJOIN OUR TEAM!At Couche-Tard/Circle K,our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9...
-
Customer Care Specialist
2 weeks ago
Laval, Quebec, Canada d64b56fb-9b57-41ad-8e36-14d65cec3c93 Full time $60,000 per yearTitre du poste :Spécialiste du Service à la ClientèleSupérieur hiérarchique : Responsable de la chaîne d'approvisionnement Opella CanadaLien hiérarchique indirect : N/ADépartement : Chaîne d'approvisionnementLieu : Laval, Québec, CanadaRésumé du posteLe Spécialiste du Service à la Clientèle est responsable de la gestion des commandes clients...
-
Customer Care Specialist
5 days ago
Laval, Quebec, Canada Opella Full time $26,000 - $60,000 per yearLe Spécialiste du Service à la Clientèle est responsable de la gestion des commandes clients avec précision et efficacité dans le système ERP (Polaris). Ce poste joue également un rôle essentiel dans la gestion des réclamations et collabore avec toutes les équipes pour favoriser l'excellence de la chaîne d'approvisionnement grâce au soutien...
-
Customer Care Analyst
3 days ago
Laval, Quebec, Canada Circle K Full time $60,000 - $90,000 per yearJOIN OUR TEAMAt Couche-Tard/Circle K, our mission is simple: to make our customer's lives a little easier everyday.You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9...
-
Bakery Assistant
7 days ago
Laval, Canada Store manager Full time**Job Overview** **Duties** - Assist in the preparation of baked goods, including cinnamon rolls, pastries, and cakes. - Maintain cleanliness and organization of the kitchen area in compliance with food safety standards. - Engage with customers to provide excellent service and assist with their orders. - Package baked goods for display and sale while...
-
Customer Care Analyst
1 week ago
Laval, Pays de la Loire, Canada Circle K Full time $45,000 - $65,000 per yearJOIN OUR TEAMAt Couche-Tard/Circle K, our mission is simple: to make our customer's lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9...
