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Mental Health and Addictions Case Manager and
2 weeks ago
**MENTAL HEALTH AND ADDICTIONS CASE MANAGER**
**AND COUNSELLOR**
**West Neighbourhood House** (West NH) is a multi-service, neighbourhood-based agency that has served
the diverse communities of downtown west Toronto since 1912. The central purpose of West NH is to enable
less-advantaged individuals, families, and groups in the community to gain greater control over their lives
and community. Our programs are delivered annually to approximately 16,000 people of all ages by a
dedicated team of approximately 235 staff and over 1,000 volunteers.
**The Meeting Place Drop-In** is a program of West NH, which offers a safe and supportive environment to
adults who are homeless/under-housed, living in poverty, are socially isolated and living with mental
illnesses and/or addictions. The Meeting Place works to reduce the barriers to meaningful participation in
society, and to challenge the broader society to transform conditions that create and maintain poverty and
homelessness. Reporting to the Coordinator of Case Management Services, The Meeting Place is seeking an
individual to work as part of a larger multi-faceted staff team to provide individual and group mental health
and/or addiction counselling and supports to homeless and socially isolated and vulnerable adults with a
trauma-informed approach. This currently includes case management for “street-involved” adults, many of
whom are underhoused, homeless, have mental health issues and/or addictions, history of trauma, facing
gender-based violence and abuse.
**persons with disabilities, women and persons of all sexual orientations and gender**
**identities/expressions. Applicants with lived experience as a participant of West NH**
**programs, or related programming from similar organizations, are also strongly encouraged**
**to apply.**
**West NH will provide accommodation throughout the recruitment & selection process to**
**applicants with disabilities. During any stage of the recruitment process, please indicate the**
**nature of any accommodation(s) you may require. Any information received relating to**
**accommodation measures will be addressed confidentially.**
**RESPONSIBILITIES**:
- Embody anti-racist, anti-oppressive, equity-seeking practice in all aspects of work, including with
participants, community members, volunteers, neighbours, West NH staff, stakeholders, networks,
and others;
- Assess members’ individual and/or group mental health and/or addiction service planning needs;
- Provide information and assistance or referral to other agencies and/or co-ordinate service delivery
with other agencies;
- Provide coordinated care management with internal and external service providers and
Neighbourhood Care Teams;
- Manage individual member cases, service coordination and follow up on issues and immediate
needs;
- Develop referral and follow-up plans;
- Liaise with pertinent mental health and addiction services and resources;
interviewed will be contacted.
- A United Way Member Agency _
- Facilitate community linkages and partnerships specific to mental health and addiction needs;
- Maintain case notes and statistics, centralized files and electronic database records including OCAN;
- Help ensure the safe and comfortable operation of the drop-in through collaborative work with the
staff team;
- Facilitate member participation in programs and advocacy initiatives;
- Provide information and referral support to members wanting to access mental health and addiction
programs and supports, social assistance/income supports, health, legal and other systems;
- Conduct outreach in the local community in collaboration with the staff team to identify and support
unmet needs of vulnerable community members;
- Participate in community-based networks, education and advocacy initiatives related to issues
affecting members;
- Identify members requiring individual support by developing strong relationships within the drop
- in, and provide support in other appropriate contexts such as residential and day treatment
programs, hospital, jail, income supports, housing/shelter environment;
- Ensure members receive appropriate service in larger community by providing accompaniment to
community based and clinical appointments as necessary and appropriate, and advocate as needed
for requirements such as residential and day treatment programs, housing, income support, health;
- Develop and lead group programs on topics relevant to lives of members;
- Assist in the preparation of statistical and written reports, and other documentation as required;
- Contribute to the life of the staff team through active participation in meetings, retreats, debriefings,
program, and other House-wide events.
**QUALIFICATIONS**:
- Demonstrable skill in member/client assessment, counselling, crisis management, service planning
and co-ordination, with adults who are socially isolated, low-income, and homeless as attained
through a University degree e.g., BSW;
- **Current mem
