Director, Navigation and Intake
4 days ago
Job Title: Director Navigation & Intake & Director Recovery Pathways Location: Edmonton or Calgary Employment Type: Full Time Hours: 36.25 hours per week (8:15 AM – 4:30 PM, Monday‑Friday) Classification: Senior Manager Zone 2 (M42Z2) Closing Date: December 22 2025 Director Navigation and Intake Responsibilities Lead intake application coordination and navigation support services for individuals entering or seeking help through the CI program. Build operational processes with partners to support applicants and individuals needing addiction‑related guidance. Coordinate CI applications and ensure the Commission has complete timely information; collect records from multiple data sources as ordered. Provide navigation support and warm hand‑offs to individuals not eligible for the CI program. Lead and train staff ensuring alignment and coordination with the Recovery Pathways unit. Director Recovery Pathways Responsibilities Lead operational delivery of client recovery supports and system navigation throughout the CI program. Develop and refine processes with partners (e.g., Commission Recovery Alberta Technology & Innovation) to support client movement through treatment and recovery services. Coordinate client progress and reports for timely Commission hearings; share Commission Orders to guide service provider actions. Develop intensive case management for clients leaving the CI program and establish after‑care pathways. Lead mentor and cross‑train staff to ensure agility and compliance with legislative timelines. Competencies Systems Thinking – Takes a long‑term view towards organizational objectives, anticipates outcomes and seeks stakeholder perspectives. Drive for Results – Takes and delegates responsibility for outcomes, uses resources to monitor performance standards, commits to good for Albertans. Build Collaborative Environments – Collaborates across functional areas, encourages broad thinking, facilitates communication. Problem Solving – Engages community and resources to address issues, finds ways to improve complex systems. Qualifications University degree in Public Administration or a related field (Social Work, Psychology, Health Sciences, etc.) plus seven (7) years of progressively responsible related experience. Equivalencies may be considered with related/relevant education or experience based on the following: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education. Required Experience Strategic Planning and Project Management – Leading strategic initiatives and managing complex programs from inception to completion. Stakeholder Engagement – Working with partners, service providers and clients. Leadership and Staff Development – Leading, mentoring and developing high‑performing teams fostering an inclusive and results‑driven environment. Excellent Communication Skills – Written and oral communication skills including preparing business documents, briefing materials and presenting to senior leadership. Development & Delivery of Operational Processes. Assets Knowledge and understanding of Health and Privacy Legislation (Albertas health system, FOIP, Health Information Act). Case management experience. Hearing experience. How to Apply Applicants are advised to submit an online application that clearly demonstrates how their qualifications meet the advertised requirements, including education, experience and examples of relevant competencies. #J-18808-Ljbffr
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Director, Navigation and Intake
4 days ago
Calgary, Canada Alberta Full timeJob Title: Director Navigation & Intake & Director Recovery Pathways Location: Edmonton or Calgary Employment Type: Full Time Hours: 36.25 hours per week (8:15 AM – 4:30 PM, Monday‑Friday) Classification: Senior Manager Zone 2 (M42Z2) Closing Date: December Director Navigation and Intake Responsibilities Lead intake application coordination and...
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Director of Navigation, Intake
2 days ago
Calgary, Canada Alberta Full timeA leading health services organization in Alberta is seeking a Director of Navigation & Intake and Recovery Pathways. This role involves leading service delivery for addiction-related support, developing operational processes with partners, and mentoring staff. Candidates must have a university degree in Public Administration or a related field and 7+ years...
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Director of Navigation, Intake
4 days ago
Calgary, Canada Alberta Full timeA leading health services organization in Alberta is seeking a Director of Navigation & Intake and Recovery Pathways. This role involves leading service delivery for addiction-related support, developing operational processes with partners, and mentoring staff. Candidates must have a university degree in Public Administration or a related field and 7+ years...
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Client Navigator
2 weeks ago
Calgary, Canada CUPS Calgary Full time**Navigate Complexities. Create Change. Together.** This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a...
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Youth & Family Counsellor | Community Navigator
3 weeks ago
Calgary, Canada Wood’s Homes Full timeA not-for-profit mental health organization based in Calgary is seeking a temporary full-time Youth & Family Counsellor I / II. This role involves working as a System Navigator to provide services to children, youth, couples, and families. Responsibilities include risk management and intakes, collaborating with a multidisciplinary team, and supporting...
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Youth & Family Counsellor | Community Navigator
2 weeks ago
Calgary, Canada Wood’s Homes Full timeA not-for-profit mental health organization based in Calgary is seeking a temporary full-time Youth & Family Counsellor I / II. This role involves working as a System Navigator to provide services to children, youth, couples, and families. Responsibilities include risk management and intakes, collaborating with a multidisciplinary team, and supporting...
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Youth & Family Counsellor | Community Navigator
2 weeks ago
Calgary, Canada Wood’s Homes Full timeA not-for-profit mental health organization based in Calgary is seeking a temporary full-time Youth & Family Counsellor I / II. This role involves working as a System Navigator to provide services to children, youth, couples, and families. Responsibilities include risk management and intakes, collaborating with a multidisciplinary team, and supporting...
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Client Navigator
1 week ago
Calgary, Canada CUPS Calgary Full time**Navigate Complexities. Create Change. Together. This is our purpose at CUPS**. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a...
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Navigation Services Manager
5 days ago
Calgary, Canada Distress Centre Calgary Full time**Navigation Services Manager** For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night. What to expect in the role: Job Overview The Navigation Manager will be responsible for...
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Justice Navigator
1 week ago
Calgary, Canada The Indigenous Justice Centre of Alberta Full timeThe Indigenous Justice Centre is a pro-bono law firm located in Calgary, also known as Moh-kíns-tsis (Blackfoot)/Wincheesh-pah (Stoney)/Kootsisáw (Tsuut’ina/Dene) and Otos-kwunee(Cree). The IJC is committed to providing service and access to justice to the Indigenous population within Calgary and the surrounding regions. The IJC is committed to providing...
