Program Administrator

**Schedule**
35 Hours per week (Monday-Friday)

**Education Level**
Bachelor's degree in a relevant field.

**Career Level**
Requires a minimum of 3 years of relevant experience.

**Hourly Rate**
$24.59-$27.00

**Unit/Project Description**:
The Faculty of Social Sciences consists of 13 academic Departments/Schools/Programs, specialized research units and three support units, has an annual operating budget of approximately $37 million, and employs about 130 faculty, more than 60 staff (both operating
- and research-funded) and over 220 full-time equivalent graduate teaching assistants, as well as both research and teaching postdoctoral fellows and sessional lecturers. Approximately 3,800 full-time equivalent undergraduate students and 300 graduate students are registered in the Faculty’s programs. The current value of grants from the Natural Sciences and Engineering Research Council (NSERC), Social Sciences and Humanities Research Council (SSHRC), and Canadian Institutes of Health Research (CIHR), held by researchers in the Faculty, exceeds $5 million annually.

**Job Summary**:
Accountable for developing, implementing, and maintaining the efficient operation of an academic program or department. Responsible for providing overall administrative direction including coordinating all aspects of the program such as curriculum administration, implementation, promotion, recruitment, admissions, resource management, and financial management. Requires independent decision making within a delegated area of authority and the exercise of leadership in the management of support services.

**Purpose and Key Functions**:

- Provide administrative direction regarding the goals and objectives of the program by examining, reviewing, and assessing long-term and immediate needs.
- Identify and analyze problems with the program and prepare recommendations for review and approval by the program Director.
- Collect, analyze, assess, and summarize information relevant to the decision making process and develop recommendations for final approval and implementation.
- Advise registered and prospective students of program options and requirements which requires maintaining knowledge of course and program curriculum.
- Counsel students to ensure that they understand that course and program selections adhere to established academic, prerequisite, and graduation requirements.
- Assess student priority for limited registration in courses and provide suitable alternatives to meet degree requirements.
- Provide students with information regarding program policies and information about program requirements.
- Review and evaluate academic records to ensure students are eligible to continue in and graduate from the program.
- Investigate questions and resolve problems concerning program, curricula, and admissions.
- Act as a mediator between faculty and students when dealing with various issues, including but not limited to, special accommodations, scheduling conflicts, grades.
- Gather and compile information required for a variety of documents and reports, including but not limited to, program accreditation, enrolment, and degree audits.
- Develop estimates of time, resources, and budgets for various program activities and events.
- Develop the program budget for review and approval.
- Implement and maintain the program budget. Create financial projections and makes adjustments to the program budget throughout the fiscal year.
- Exercise appropriate controls, monitor, and reconcile accounts.
- Develop marketing and advertising brochures for a variety of purposes, functions, and events.
- Promote the program to visitors and representatives both internal and external to the University.
- Represent the program at various recruitment events.
- Create content for the program website. Update information and maintain the website.
- Survey and monitor academic programs offered by competing institutions and conduct research into pedagogical practices.
- Conduct student surveys to ensure that academic programmes are meeting the needs and objectives of both the student and the program.
- Prepare and deliver presentations.
- Facilitate meetings with, including but not limited to, program stakeholders and student groups.
- Plan and coordinate arrangements for annual events and meetings.
- Source pricing information and independently makes decisions regarding the purchase of equipment and supplies for the program.
- Input financial and other information required to process payroll.
- Update and maintain student records and databases.

**Assets**:

- Previous experience in a fast-paced student focused role with strong emphasis on communication and attention to detail.
- Knowledge of and/or background in student recruitment, marketing and/or communications as well as the Social Sciences is considered an asset.
- Experience in developing messages for varying internal and external audiences.
- Excellent written, oral skills are essential (facilitation skil