Service Writer Level 1

**TRANSX GROUP OF COMPANIES**

Operating for over 50 years; the **TransX Group of Companies** is one of the largest Canadian providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer’s business needs.

**SUMMARY - **_Service Writer_**

Reporting to the Shop Manager, the Service Writer role is to act as a liaison between the Maintenance & Procurement division and all TransX customers. In collaboration with Shop Management and Operations, the Service Writer will implement the developed daily, monthly and weekly work plans based on the current and future needs of the operations.

The Service Writer is the face of shop business for the customers and is also accountable to ensure plans are executed in a way that any deviations are problem solved and communicated to the customers. As a key resource within TransX, the Service Writer is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity and Respect.

**_ Location: _**2595 Inkster Blvd, Winnipeg Manitoba

**_ Shift:_** Flexible; Various available.

**KEY ACTIVITIES**

**Planning & Daily Operations**
- Prepare shift plans and ensures the workload is pre-staged, so there is no delay when the technicians report for work
- Coordinate with the Shunter to pre-stage incoming work, so that technician wait times are mínimal, planning is the key here
- Communicate regularly with all TransX customers if repairs are on time and as planned (ECD)
- Notify the shop management/customers of any additional custom requests that are outside the scope of the plan and work with the shop management/customers to re-prioritize the plan or reschedule the request to balance between the in-house versus farmed out works
- Ensure that the wash-bay work is planned such that the daily quotas will be met or exceeded also to assist the shop management in developing retail business
- Ensure that driver or customer check-in sheets are properly filled out to minimize any lag time while waiting on clarity of the issues noted
- Ensure that a back-up plan has been identified in the event of pre-planned work failure to make sure that the workflow is not impacted
- Assign work to the Technicians using the correct BOM/Kit Form and instruct the Parts Technician for making the kit available to the Technician at the Shop bay location

**Work Order Management**
- Open required work orders ensuring proper coding and addressing pending repair works (RO’s)
- Ensure that all RO’s are created correctly as per company requirements, recording accurate unit mileage or hours
- Ensure that all complaints of the customers are reflected clearly on the work order for technicians to diagnose and report accurately
- Update TMT RO status in real time and notify the customers
- Prep all RO’s in completed status for closing - checking labor lines (SRT), parts lines (shrinkage and gains) and any comments so that RO can be closed in a timely manner
- Elevate all RO’s over the Service Writer’s close threshold to the Shop Supervisor/Operations Manager for closing authorization

**Customer Service**
- Work on the successful delivery of customer service excellence to all TransX customers
- Responsible for the efficient service delivery as per the requirements driven by the shop management also to develop new avenues of retail shop business
- Assist in handling customer or Owner Operator complaints and concerns documenting outcomes or additional action items

**BENEFITS & PERKS**

**WHY JOIN TRANSX?**
- Large, Canadian owned company
- Operating for over 50 years
- Leading transportation and logistics services
- 11 Terminals across North America
- Competitive compensation
- Partnered training programs and learning supports

**BENEFITS**
- Comprehensive group health benefits
- RRSP company match programs
- Referral bonus program
- Training and tuition reimbursement

**RECOGNITION PROGRAMS**
- Annual employee recognition & appreciation events
- Years of service awards
- Employee spotlights in our TransX Newsletter
- Safety recognition
- Annual performance incentives

**OTHER PERKS**
- Employee and family assistance program
- Encouraged work life balance
- Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
- Team environment
- Professional & personal growth

**APPLY TODAY**

If you have a passion for results and want to grow your career with a dynamic and growing industry leader, please submit your resume with a cover letter.
- TransX is an equal opportunity employer with a strong commitment to the individual and collective growth of our employees and a commitment to diversity and inclusiveness in the workplace._